Introduction
Model which describes the four elements in the process of personal improvement (knowledge, attitude, skills, and habit).
What is the KASH Formula?
Model which describes the concept that the way an item is viewed (perceived) depends upon its relationship to another item.
What is Perceptual Fraction?
Model which describes personnel selection based primarily on standards and procedures designed to achieve success.
What is Success Oriented Selection?
Model which represents an approach to organizing work which suggests that delegators should select what work they feel they should do before delegating to anyone else.
What is the Organizing Pie?
Model which describes Maslow's theory.
What is Motivation Stair-Steps?
Model which describes the manager's inability to control a large portion of the knowledge gained through experience, in the real-time management environment.
What is the Experience Paradox?
Model which describes four methods to reduce the impact of change on individuals (ceremonialize, form groups, control the rate of change, and short-term - low-goals).
What is the Change Diamond?
Evaluation procedure in which past performance is the best predictor of the future.
What is the Critical Incident Procedure?
The concept that says that employees and the organization should agree about 80% of the time.
What is the Yes Concept?
Name the three principal sources of anxiety identified in Anxiety Streams.
What are guilt feelings, concept of death and sense of purpose?
Name the 5 decisions managers must make in taking action.
What are what, when, where, how and who?
A temporary improvement in productivity and/or attitude which is the psychological reaction to something associated with the change.
What is the Hawthorne Effect?
The concept that organizational results are a composite of contributions, both plus and minus.
What is Algebraic Results?
Model which describes the situation when sub-unit objectives are given priority over the organization's objectives.
What is Suboptimization?
Technique suggested in Anxiety Streams for reducing anxiety levels in general.
What is having a strong sense of purpose?
The model which represents the three-step management process.
What is the Info-Action Diagram?
The "Valley of Despair" impact on related productivity and/or attitude that usually follows the implementation of a change.
What is the Change Curve?
Model which describes the idea that when people make evaluative statements, they usually treat them as fact but, without proof, these statements are treated by others as opinion - creating a serious communication gap.
What is X is Good?
A's ultimate objective as described in the Delegation Triangle.
What is to rotate the triangle?
Name the Seven Ports of Life.
What are Job, Family, Civic, Religion, Health, Recreation, Self-Development?
The 6 steps in the Management Process Cyber-Chart.
What are information, manager, action, inputs, outputs, and objectives?
Model which represents the nine possible combination views of the impact of a change on "B" and "A" -- positive, neutral or negative.
What is the Change Grid?
Idea that individuals tend to get promoted to their level of incompetence.
What is the Peter Principle?
Model which describes a decision-tree analysis of the five steps in the delegation process.
What is the Decision Tree?
Name the 5 levels of need in the Motivation Stair-Steps.
What are Physical, Security, Social, Esteem & Self-Realization?