Planning
The six parts of a plan.
What are present position, objectives, action program, timetable, obstacles, and alternate objectives?
"If the ladder isn't leaning against the correct wall, this doesn't matter at all" relates to what model?
What is effectiveness?
Listening to a gifted orator is a memorable experience, largely because of this concept.
What is Psychic Radar?
This is why Borrowed Perception is so important.
What is the fact that most of our learning comes from indirect experiences?
Feeling two different ways at the same time about a person or situation.
What is Ambivalence?
The five approaches to setting objectives.
What are competitor results, organization results, resources, opportunities, and shareholder expectations?
Five input resources that are limited in supply and should therefore should be effectively and efficiently employed.
What are manpower, money, machines, methods and materials?
The person in the organization who is seen by others are the one who knows what the boss said, or what the boss wants done.
Who is the Boss Interpreter?
The four steps in the Decision Tree approach to problem solving and decision making?
What are isolate the problem, develop alternative solutions, forecast outcomes, and the decision?
Management style in which major and minor items are treated with seemingly equal weight.
What is Flyspeck Management?
Significant items tend to be disproportionately distributed in a given group.
What is Pareto's Law?
Unless things change, they stay the same.
What is the Main Event Principle?
Deep psychotherapy is an example of this.
What is Personality Change Methods?
The process for handling the problem of substandard performance.
The Magic Hand is a story that demonstrates how ambivalence can be caused by this.
What is dependence?
Three levels of priority
What are must do, should do, and nice to do?
The Seven Ports of Management
Who are employees, shareholders, customers, community, industry, government & vendors?
Who is the trainee?
The story that illustrates the importance of problem avoidance.
What is The Gun?
This is the preferred general approach to the use of power in accomplishing predetermined objectives through others.
What is the use of institutional power sources?
The most effective and efficient level to carry planning, organizing & controlling activities.
What is 80% of perfection?
Model-Netics makes it easier for managers to recall their knowledge and experience in real time by doing this.
What is organizing the manager's denominator?
Positive reinforcement, negative reinforcement and punishment are methods used with this model.
What is Operant Conditioning?
The five types of solutions described in the Solution Pentagon.
What are corrective, adaptive, interim, contingency and preventive?
The two factors that create Management Smog.
What is the subordinate is more competent than the manager and the manager feels threatened by the subordinate?