Systems Thinking
In an organization that support systems thinking, the idea is that the company is:
What is 'a collection of interrelated parts working together for a purpose?'
Contingency management tries to match management practices with:
What is situational demands?
Also known as TQM
What is Total Quality Management?
Having strong leaders and effective leadership is not very important in these organizations TRUE OR FALSE
What is FALSE?
Uses mathematical techniques to analyze and solve management problems.
What is Management Science?
A Subsystem is:
What is 'a smaller component of a larger system'?
There is no ‘one best way’ to manage all circumstances TRUE OR FALSE
What is TRUE?
A Value Chain is a:
What is a 'sequence of activities that transform materials into finished products'?
The 5 elements this culture requires to function well:
What is information, teamwork, empowerment, participation, leadership?
The main assumption when using Quantitative approaches
What is that 'mathematical techniques can be used to improve decision making and problem solving.'
Organizations are viewed as cooperative systems which means that:
What is 'that the contributions of individuals are integrated for a common purpose'?
Recognizes that in doing industry comparative analysis, what is good for one organization ______
What is 'might not work well for another'?
The main goal is to build quality into and throughout ______________
What is 'all aspects of operations from purchasing resources to delivery of products to customers'?
A key characteristic of a learning organization is the focus on examining mental models which can be described as:
What is the process of everyone setting aside old ways of thinking?
Allocating personnel or work stations to minimize customer waiting time falls under the
What is the queuing theory?
The current perspective, this is an 'open system', which means:
What is 'the organization interacts with its environment and transforms resource inputs into outputs?'
Supports the idea that a solution that worked before with great results might _______
What is 'might not work as well this time or even another time in the future'?
A value chain can consist of multiple stages of a product or service's lifecycle including:
What is 'inbound logistics, operations, outbound logistics, marketing and sales, and service.'?
An important trait of a learning organization, known as personal mastery is _____
What is 'when everyone becomes self-aware and open to others ideas and ways of thinking'?
Calculating how best to allocate scarce resources is part of _______
What is linear programming?
Organizations are complex networks of interacting subsystems which include these main systems :
What is 'purchasing & inventory, marketing & sales, operations & service, accounting & finance and IT systems'?
The essence of contingency thinking is that to be effective, Managers should:
What is 'use practices that are the best fit with unique demands of each situation'?
Theory Z emphasizes 5 things, 1.long-term employment, 2. consensus decision-making and:
What is '3. slower promotions, 4. attention to career planning and development and 5. employee involvement'?
Learning Organizations are those that continuously change and improve by doing this:
What is by using the lessons of experience to adapt and improve?
As well as the mathematical basis of management science, the quantitative approach currently uses this______
What is 'managerial judgement in reference to the “human factor”'