Abbreviations
What does the abbreviation RUQ mean?
RIGHT UPPER QUADRANT
"What is your favourite food?" is an example of an open-ended question?
TRUE
If it is 9:30 pm what time is it in 24 hours time?
2130
Another PSW needs help and asks you to call the nurse STAT. You know:
a) She wants the nurse to sit with the client while she goes on break
b) Nothing, the client is fine
c) Go now, get the nurse immediately
d) The client wants to speak to the nurse
GO NOW! GET THE NURSE IMMEDIATELY
What does the abbreviation NPO mean?
NOTHING BY MOUTH
The first 2 steps in the problem-solving process are Identify and Brainstorm.
FALSE
What is a common age-related change that would affect communication?
DECREASED HEARING AND VISION
Your clients current status is NPO. You know this means:
a) The client is on an all-liquid diet
b) The client is fasting
c) The client cannot have any food or liquid by mouth
d) The client is trying to lose weight
THE CLIENT CANNOT HAVE ANY FOOD OR LIQUID BY MOUTH
What does the abbreviation STAT mean?
AT ONCE, IMMEDIATELY
Calling a client "honey" or "sweetie" is a sign of respect and caring.
FALSE
Which one of the following choices would be considered Objective Data?
a) The client tells you they are in pain
b) The client appears to have difficulty breathing
c) Your client has a red rash on their back
d) Both b and c
BOTH B AND C
You've just arrived to work on the afternoon shift. The PSW from the day shift has asked you to finish a task for her so she can go home on time. This is not the first time this PSW has left you to complete her work. You:
a) Ignore her, she should know better
b) Tell your supervisor she is taking advantage of you
c) Tell her politely and respectfully that you cannot complete her work for her
d) Agree to do it because you are new and don't want to look bad
TELL HER POLITELY AND RESPECTFULLY THAT YOU CANNOT COMPLETE HER WORK FOR HER
What does the abbreviation abd mean?
ABDOMEN
If you have a conflict with a co-worker you should talk to them privately.
TRUE
Why do we use open-ended questions?
a) To get specific information from a client
b) To get detailed information from a client
c) To improve communication by encouraging the client to further discuss details
d) To not receive any information from the client
TO IMPROVE COMMUNICATION BY ENCOURAGING THE CLIENT TO FURTHER DISCUSS DETAILS
You overhear a PSW say to a client, “everything will be okay”. You know he/she is:
a) Creating stress for the client
b) Solving an emotional problem for the client
c) Reassuring the client
d) Preventing the client from expressing feelings
PREVENTING THE CLIENT FROM EXPRESSING FEELINGS
What was the abbreviation OD mistaken for?
EVERY DAY OR RIGHT EYE
"You're having pain today again aren't you?" is an example of an open-ended question.
FALSE
Why is a mixed message unhelpful to the client?
a) Causes confusion and the message is lost
b) Creates a lack of interest from the client
c) Client will not talk to you
d) Leaves the client to think you don’t care
CAUSES CONFUSION AND THE MESSAGE IS LOST
Your client's daughter comes in to visit. She is not happy with her mother's clothes, the fact that she had her shower late, and she hasn't had her exercises yet. She insults the staff and you, the client's PSW. You do all of the following except:
a) Understand that children of residents feel uneasy because of their own feelings of guilt rather than your care
b) Tell her you have to care for your weakest clients first
c) Answer her questions politely and confidently
d) Try to see the situation through her point of view
TELL HER YOU HAVE TO TAKE CARE OF YOUR WEAKEST CLIENTS FIRST