Establish Expectations
Problem Solving
Wingman Intervention
Conflict Management
Critical Thinking II
100

What is the first step for establishing expectations? 

Identify objectives

100

What is problem solving 

  1. Purposeful act of observing a problem and then deciding to solve it after considering solutions and deciding upon one

100

What are the types of barriers for intervention? 

Personal, relationship, organization

100

What are the sources of conflict? 

Organization Factors and Personal Behavior Factors 
100

Give an example of a concept for the elements of reasoning 

Highjacking and time

200

What do expectations provide to establish goals/objectives? 

Roadmap

200

What is the difference between OODA Loop and PPSM

OODA Loop is fast and PPSM is slow 

OO-OO-D-AAA


200

What barrier is associated with retaliation? 

Organizational Barrier

200

What are the types of organization factors? 

Structural and Communication

200

What is answering the wrong question as a common thinking error? 

Deflection 

300

What do you need to do before you can clearly communicate your own expectations? 

Understanding established expectations 

300

Name the 8 steps in the PPSM (Practical Problem Solving Method)

  1. Observe: Clarify the problem 

  2. Observe: Break down the problem and identify performance gaps

  3. Orient: Set improvement targets 

  4. Orient: Determine Root Causes 

  5. Decide: Develop Countermeasures 

  6. Act: See Countermeasures through 

  7. Act: Confirm Results and Process 

  8. Act: Standardize Successful Processes 

300

What are the 3Ds for intervention? 

Delegate, Distract, Direct

300

What are the 5 styles of conflict in the Thomas K model

-Competing 

-Collaborating 

-Compromising 

-Avoiding 

-Accommodating 

300

What is the cognitive bias: Halo Effect? 

Single trait or event that colors your perception of an entire situation or event 

400

What does establishing expectations provide a link between? 

Standards and unit missions

400

What are they types of improvement targets you can set up as step 3 of PPSM

Strategic and Tactical

400
Which D is associated with diffusing the situation?

Distract

400

What level of assertiveness and level of cooperativeness is "Avoiding" 

low assertiveness and low cooperativeness

400

Describe implications and consequences elements of reasoning

2nd and 3rd order effects 

500

Name the 6 guidelines for establishing expectations

  1. Understand the importance of expectations 

  2. Know when and where expectations are needed 

  3. Expectations must be clearly communicated and understood 

  4. Help your subordinates make the connections

  5. Seek buy-in and Encourage buy-in

  6. Plan to track activities within each task 

500

In what step of PPSM are you identifying the best solution? 

Step 5 Identify Counter-Measures

500

In what barrier is the person afraid of "breaking an unspoken code"

Relationship

500

What are the five approaches of problem solving

-Evade (Avoiding)

-Comply (Accommodating) 

-Insist (Competing)

-Settle (Compromising)

-Negotiating (Collaborating)

500

What are all of the elements of reasoning? 

-Purpose, question at issue, points of view, Data information and evidence, Concepts and Ideas, Assumptions, Implications and consequences, and inferences 

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