performing a lawful act but not in the proper way
what is misfeasance
person who owns the insurance policy
what is member
answer the phone with a...?
what is smile :)
what is efferent
visually examining the exterior surface of the body
what is inspection
an individual makes the effort to provide services
what is an offer
a monetary amount patients must pay to the provider for health care services before health insurance benefits begin to pay
what is deductible
determining the order in which to take patient calls
what is telephone triage
name the 3 types of neurons
what is motor, sensory, inter
define ROS
review of symptoms; a complete checklist of questions based on each organ sysetm
damage caused to a person's reputation through spoken or written word
what is defamation
contracts with physicians and facilities to perform services for members at a lower rate than for non-members
what is PPO
the process for dealing with an obscene/prank call
what is hang up immediately and report it to the office manager
when does the development of the nervous system begin
what is 6 weeks into the embryonic stage
questions asked to obtain social history (name at least 5)
occurs when the patient consents to a procedure or treatment either verbally or in writing
what is expressed consent
covers the healthcare expenses of the families of veterans
what is CHAMPVA
these calls are more efficient and can save money in the long run
what is a conference call
carries neurotransmitters, including monoamines, acetylcholine, and neuropeptides
what is CSF (cerebrospinal fluid)
a patient with COPD needs to be placed in this position
what is semi-fowlers
covers the physician for any claim for an incident that occurred while the insurance policy was in effect, even if the physician has different coverage when the claim is filed
what is occurrence coverage
authorizes the insurance company to pay benefits directly to the provider
what is assignment of benefits
a conference call is made in salt lake at 9:00 am, what time is it in new york?
what is 11:00 am
the 3 layers of the meninges
pia mater, arachnoid mater, dura mater
position involving draping the patient from the shoulders down to the feet
what is prone