Music
What's is the best selling album of all time?
What is Michael Jackson's Thriller
What is the best way to obtain true RFD?
What is asking probing questions?
Which action code? Customer made a payment but also asked to remove a number without updating it
What is PTP?
PTP>WTNR
Who is the villain in The Little Mermaid
Who is Ursula
How do we handle an EMPLOYEE indicator?
What is Transfer to EMA?
Who won the first American Idol?
Who is Kelly Clarkson
What's the RFD? Customer is waiting for insurance claim check
What is Casualty Loss?
Which action code? Customer called to order a payoff
What is NOAR (no arrangements)?
What is the name of Simba's father in The Lion King?
Who is Mufasa
How do we handle a Reaffirmed Chapter 7 Bankruptcy account?
What is BAU?
What song are these lyrics from: "Jump up and down and move it all around, / Shake your head to the sound, / Put your hand on the ground, / Take one step left and one step right"?
What is Mambo No. 5 by Lou Bega
What's the RFD? A payment was made but was applied to principal instead of MMP
What is Servicing Problems?
What's the action code? Customer is on repayment plan but you take pymt on behalf of CRM
What is ASP (accept scheduled payment)?
What dance craze swept the world following the release of the same-name song by Spanish pop duo Los del Rio?
What is The Macarena
Where can I do the following?
service request
documents sent to customer
checks
What is HLMS, DMP, I3
Which boy band sang these lyrics: "Don't wanna hear you say / Ain't nothin' but a heartache, ain't nothin' but a mistake"?
Who is Backstreet Boys
What's the RFD? Customer cannot afford the higher payment
What is Payment Adjustment?
Which Action Codes do we NOT use?
What is CORR (correspondence) MGR (manager review) QRT (qual rev team) MAIN (general maintenance)
Chuckie Finster is a character from what TV show?
What is Rugrats
Which loan types do not qualify for Special Forbearance?
What is FHA?
Which artist sings these lyrics: "My loneliness is killing me (And I) / I must confess I still believe (Still believe) / When I'm not with you I lose my mind"?
Who is Britney Spears
What are the 4 keys points you want to get to obtain true RFD?
What is
Which Call Dispositions do we NOT use?
What is
The memorable quote "That's what she said" is from what popular 2000s TV show?
What is The Office
When do we warm transfer to CRT?
What is when a customer is calling back for an unresolved complaint?