Objections & Resistance
What is the difference between Resistance and Objection in the sales process?
Resistance is a generalized, often vague, statement or action. Resistance can't be closed. Objection is a targeted statement or action and can be closed.
What is the first step in the sales process?
The Greet.
What button on your phone can you push when you walk away so it doesn't ring?
DND
What is the load limit for a Side x Side in California?
600lbs.
Who is the owner of Moto United?
Troy Healion
Resistance - Because you don't know what the objection is. Once you get the objection you can close them.
What percentage do you charge for Credit Cards and American Express?
Credit Card = 3%
American Express = 4%
What 3 types of communications should be used on the first touch?
Call, Text, Email
2 Years
How many stores does Moto United currently operate?
2
Is "I wanted a different color" an objection or resistance?
Objection - Because you can sell them on the color.
What banks accept military ID?
None.
How many touches before you disposition a lead to dropped?
4
Which digit of the VIN determines OHV red or green sticker?
8th
Name one of the ways our dealership is different than everyone else?
Honesty, Quality, Helpful, Courteous, Caring, Grateful, Knowledgeable, Professional
Is "The total out the price is too much/That's too expensive for the unit" an objection or resistance?
Resistance/Objection. The customer is saying it's not worth it. Sell value or flip or take away. It can still be closed. Remember resistance can't be closed because its generalized.
What are the 10 Steps of the sale?
Greet, Probe, Sit-On, Presentation, Sit-Down, Write-Up, Close, F&I, Delivery, Follow-Up
How many hours does a customer spend in total before contacting a dealership?
27
What is the top speed "gentleman's agreement" with the coast guard for personal watercraft?
67
What is the name of our Slingshot Rental business in Las Vegas?
Adrenaline Rush
Is "The down payment is too much" an objection or resistance?
It is an objection. Why? It can still be closed. They can still come back or we can finance the whole amount.
What form do we process for people who spend more than $10000 cash?
Form 8300.
What do you ask your customer for during your post sale follow up call?
A referral.
What are the boater's card age requirements to operate a vessel in California?
What are the month and year was Moto United Bellflower and Moto United La Habra were established?
9/2020 - 6/2024