Stephen King
Misc
Movie Quotes
Harry Potter
Customer Service 2
Disney
Comedy
100
This 1990 film stars James Caan as famed novelist Paul Sheldon.
What is Misery?
100
This movie's soundtrack contains the song "(I've Had) The Time Of My Life"
What is Dirty Dancing?
100
"You're my boy, Blue!"
What is
Old School?
100
What object must be caught in order to end a Quidditch match?
The Golden Snitch
100
The business of customer service is all about _____.
a-one-way communication
b-achieving profits
c-people
d-discouraging feedback
iC People
100
What does Hakuna Matata mean?
What is "no worries?"
100
This actor plays Mrs. Doubtfire
Who is Robin Williams?
200
This 1976 film quotes "They're all gonna laugh at you!"
What is Carrie?
200
In The Matrix, does Neo take the blue pill or the red pill?
Red pill
200
"You've got to ask yourself one question: 'Do I feel lucky?' Well, do ya, punk?"
What is
Dirty Harry?
200
The Harry Potter film series is based on novels by this author.
Who is J.K. Rowling?
200
Which of the following is an aggressive solution for handling customer problems or service breakdowns?
a-“You lose and I win”
b-“You win and I lose”
c-“You lose and I lose”
d-“You win and I win”
a-“You lose and I win”
200
Which Disney Princess has a raccoon as a sidekick?
Who is Pocahontas?
200
Will Smith and Martin Lawrence paired up in this film
What is Bad Boys?
300
In this 1999 film Paul Edgecomb is miraculously healed by one of the death row inmates.
What is The Green Mile?
300
This movie stars Peter Dinklage as author Miles Finch
What is Elf?
300
“That’s what everybody says, but with all due respect Miss, I’m not the one hanging off the back of a ship here.”
Titanic
300
This was Lord Voldemort's original name.
Who is Tom Riddle?
300
which of the following is an element of the PLAN guide to effective communication?
a-Acquire new relationships.
b-Nurture a continuing relationship.
c-Limit interactions with customers.
d-Prevent small talk.
b-Nurture a continuing relationship.
300
Who is Remy’s culinary hero in Ratatouille?
Who is Chef Auguste Gusteau?
300
In 2003's "Bruce Almighty," this actor portrayed God
Who is Morgan Freeman?
400
This 1986 film starred the older brother of Joaquin Phoenix
What is Stand By Me?
400
What is the name of the kingdom where the 2013 animated movie Frozen is set?
Arendelle
400
"The best thing about visiting the President is the food! Now, since it was all free, and I wasn't hungry but thirsty, I must've drank me fifteen Dr. Peppers."
Forrest Gump
400
The four Hogwarts Houses consist of Gryffindor, Slytherin, and these two others.
What are Hufflepuff and Ravenclaw?
400
Projecting a presence that is assured, confident, and capable without appearing arrogant is known as your level of _____.
a-rapport
b-indignation
c-aggressiveness
d-assertiveness
-assertiveness
400
The seven dwarfs consist of Grumpy, Happy, Sleepy, Dopey, Doc, and these two others
Who are Bashful and Sneezy?
400
This 2012 film starring Anna Kendrick featured a group of women known as the "Bellas"
What is Pitch Perfect?
500
This 2007 film stars John Cusack and Samuel L Jackson.
What is 1408?
500
Where did Kevin's family travel to in Home Alone?
Paris
500
It takes a great deal of bravery to stand up to your enemies, but a great deal more to stand up to your friends.
Harry Potter and the Sorcerer's Stone
500
This was Luna Lovegood's Patronus?
What is a bunny?
500
Which of the following is a problem associated with nonverbal cues?
a-They are highly ineffective in customer interactions.
b-They are incapable of carrying powerful messages.
c-They are likely to be misinterpreted.
d-They are overridden by verbal messages
-They are likely to be misinterpreted.
500
This was the name of the actor who portrayed Iago, the parrot in Aladdin (1992).
Who is Gilbert Gottfried?
500
This antihero wears red so blood doesn't show
Who is Deadpool?
