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100

The chase freedom flex is it a visa or mastercard?

mastercard

100

How long will it take for the Priority Pass to arrive once a customer activates it?

JA 24956 2-3 weeks

100

If a United Customer requests a Baggage Fee waiver, where do we direct them?

100

What department do we transfer the customer to for rewards points fraud?

CPG

100

Do Consumer Credit Card Customers have daily spending limits?

No. Their credit line/access line is their spending limit

200

How long does it take for the Sapphire Preferred $50 Hotel credit to apply to account?

Statement credit(s) will appear on monthly credit card billing statement within 2 billing cycles

200

Does the Priority Pass expire every 4 years?

No, Priority Pass expires every 3 years

200

Where can you locate information on the Sapphire Reserve Priority Pass Dining Credit?

200

Can we disclose the Priority Pass Number to the CM?

Yes

200

With the disney premier card you get 5% cash back at disneyplus.com, hulu.com and where else?

300

How long does it take for Balance Transfer resolutions? How are Customers notified?

It takes 30 days for a resolution, customers are notified in writing

300

Can we provide customer with specific details related to the travel and benefit protection?

No, Don't provide details surrounding specific Travel or Purchase Protection benefit. If customer wishes to receive further information, warm transfer customer or provide direct number to Benefits Administrator or for Ultimate Reward products direct customer to www.chase.com/mycard benefits JA25048

300

Can we submit an escalation in LSP if customer cancelled travel with travel center but still hasnt received their points?

only the Chase Travel Service Center can resolve travel issues JA24404

300

What are the Ritz Carlton Eligible Expenses for the $300 travel credit?

Eligible expenses:  Airline lounge day pass or towards yearly lounge membership of your choice, Airline seat upgrades, Airline baggage fees, In-flight internet / entertainment, In-flight meals

300

If the first bag fee is waived, how much is the second checked bag with United?

$35 JA25261

400

Where do you refer a Customer who is calling about the Chase Sapphire Reserve Experiences?

JA 24563 1-855-270-0907

400

Can we open LSP escalations for missing Apple rewards redemptions?

No, we cannot open an LSP Escalation, refer CM to Apple Servicing Center

400

when did chase and disney partnership start?

2003

400

Can Chase reverse any portion of the $300 travel credit credited to the customer's account per their request?

No. Once earned, $300 annual travel credit remains on account

400

What Department do we transfer CM”s to when they are requesting information on an account that has been charged off?

Recovery

500

What is Colby's favorite color?

Orange

500

What Tool/Resource do you use to send the Customer a copy of their Card Member Agreement if they request it?

To Send Copy> CimsQ> Utilities> Benefits Inquiry> C/M Agreement> Send

500

What do Customers have to do to start receiving payment envelopes with their statements again?

JA 24632 To receive payment envelopes again they must mail in their payments in their own envelopes

500

when did walt Disney create mickey mouse?

1928

500

Can we cancel a CBR Request?

No, once the original call requesting the CBR has ended the CBR Request cannot be cancelled

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