AFICS Organization
How many BCM's are there in Large Loss?
(And you have to name them)
3. Nathan Meigs, Jeff Barkley, Chip McAleer, Michele Bunch
How many total large loss teams are there?
16
How many justified complaints per year is each team allowed to have?
One
What does the acronym “VPL” stand for? and which of our states recognize it?
VPL stands for “Valued Policy Law.”
MN, ND, SD & NE
When do inspection notes need to be entered into the file?
Within two days of completing inspection
Who is the Director of Large Loss?
Travis Holt
How many people make up the HDR team and who are they?
7 people:
Michele Bunch: BCM
Grant Allen, Bryce Mudroch-Zieske, Henry Wyborney, Tom Clark, Doug Osterloath, and Tim Richmond.
What is the goal for average overdue activities per day?
What coverage under a homeowners policy provides protection for the described dwelling, including built-in components, attached fixtures, and additions, but specifically excludes structures separated by a clear space or attached only by a fence, wall, or utility line.
Coverage A – Dwelling
Status letters should be sent how often?
At least every 28 days from receipt of claim
Who is the VP of Property Claims?
Keith Simmard
How many large loss desk teams are there and who manages them?
3 Teams:
Jason Kantor, Cory Jensen, and Brandon Clark
What is the highest rated metric %? (What metric has the most weight).
Dwelling ACV at 25%
What endorsement requires adjusters to manually calculate the inflation index to figure out actual policy limits
END 584D (Amfam Classic)
What is the touch cadence on a file? (How often are you supposed to be in/updating the file?)
Every 15 days until dwelling ACV is paid, then at least every 30 days after.
Who is the Chief Claims Officer?
Tim Constien
Who is the large loss property consultant?
Melinda Zimmerman
What is the CES response rate goal?
10% of current "new" claim productivity
What policy does not provide asbestos coverage for water but does provide for fire?
Amfam Classic
When is a recorded statement NOT needed?
Weather related, first party negligence, first party accidental.
Who is the Enterprise President/Chief Executive Officer?
William (Bill) Westrate
When was the property large loss branch formed?
September 2017
<$3,000 (less than or equal to $3k)
How many different policies do we handle?
5
AmFam Gold Star, AmFam Advance, Connect, Homesite Progressive, and Homesite Geico
Name the 5 required large loss letters.
Large Loss Post Inspection Letter (GEN0036); Large Loss Dwelling Settlement Letter (PAY0010); Large Loss Personal Property Settlement Letter (PAY0011); Large Loss Status Letter (GEN0035); ALE Letter (PAY0001)