BRAND KNOWLEDGE / Ops
FASHION
CUSTOMER WHAT IF'S
FINE
PRICE CHECK
100

WHAT YEAR DID GORJANA AND JASON LAUNCH THIS BUSINESS?

2004!

100

How many sales does Gorjana have a year?

1- Black Friday

100

What do you do if you're filling ecomm orders / cleaning / putting away backstock, etc, and a customer comes in?

Stop what you're doing, say hi, and start a conversation :) Ops can wait!

100

All the FJ necklaces are adjustable except two, which ones are not adjustable?

Venice Micro Mini & Venice 

100

Bali Statement Necklace

$64

200

What is Gorjana's ethnicity/background?

Serbian

200

I am a necklace, my price is $60 and I come in 26 different styles

Wilder Alphabet Necklace

200

What if a guest comes in wanting to buy something that is online only? What do we do....

We will offer to order it for them for free standard shipping or show them something similar if applicable.

200

What are the Necklaces with the longest chain lengths?

- Parker 

- Diamond Cluster 

- Diamond Trio 

- Dog Tag 

- Heart Padlock 

- All Birthstones


200

Wilder Mini Layering Set

$105

300

what are the 2 things you do before clocking out for the day?

- fill out the nightly recap email 

- check off the daily task sheet

300

How many Characters can you fit on the Bespoke Bar Bracelet

Up to 19 characters

300

What do you say if a customer asks where our diamond come from? 

- Sustainably sourced, designed in Laguna Beach, California

-If they press further, "the jewelry is made overseas"



300

My price is $280, I have two kind of stones and I stack really well


Baguette White Topaz and Diamond Ring

300

Diamond Solitaire 4mm Studs

- Single $1,150

- Pair $2,300

400

We receive a package with replenishment! How do you proceed? (list out step by step)

1. Log into RFS. 

2. Go into transfer order receiving.  

3. Find the TO # that matches what is on the box

4. Open that TO on RFS, scan all items in and backstock appropriately. 

400

Name all of our customizable sets and prices! 

- Power gemstone 3 for $98

- Birthday 2 for $125

- Charms 3 for $75

- Single studs 3 for $50

- Alphabet Bracelet / Necklace 2 for $85 or 2 for $108

400

How do we explain our Happiness Guarantee?

We never use it as a selling technique. It should be the cherry on top when we close the sale. We never mention it unless the guest asks us about it

400

What is our most expensive layering set and how much is it?

Marin Layering Set $120

400

Brooklyn Bracelet Collection 

- Brooklyn Bracelet 

- Brooklyn Textured Bracelet 

- Brooklyn Statement Bracelet

- $65

- $75

- $125

500

Name at least 3 of the words we/the company define our jewelry by?

EFFORTLESS 

ESSENTIAL

VERSATILE

MODERN

MULTI-GENERATIONAL

MEANINGFUL

INTENTIONALLY DESIGNED

DEFINED BY QUALITY

500

How much do you save on the Venice Layering Set?

$27

500

How would you engage with a customer who is "just looking" and/or  is standoffish?

- try to get to know the customer as a person (asking questions outside of gorjana)

- make it casual but showing them looks that you like and how much you like it

- ask more specific questions that are not open ended (ex. do you like delicate or chunky? whats specific pieces do you have from us already?)

500

Which collection is 18k Solid Gold and name all pieces in the collection. 


Bonus 100 points if you can name prices! 

Floating Diamond Collection! 

- Floating diamond ($365)

- Trio Floating Diamond Necklace ($765)

- Floating Diamond Stationary Trio Necklace ($850)

- Floating Diamond Flutter Necklace ($1,190)

- Floating Diamond Huggies ($335 or $670)

500

Floating Diamond Flutter Necklace

- $1,190

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