Priority Points
I have a room with 200 points and a room with 850 points. Which one should I go to first?
The room with 850 points
Name 2 things you could find in the room notes on HOTSOS
- Special Cleaning Requests (Allergies)
- Scheduled Maintenance
- Late Checkouts
Why is using a guests name important?
It helps make the interaction more personal and welcoming!
Why is it important to do the rooms in order that hotsos shows us?
To ensure our guests have a ready room and receive service when they request it.
True or False? If there is a note on a room that says 12pm late checkout, you should knock on the door at 11am ?
FALSE - Please do not disturb the guest until after 12pm
When is it appropriate to use a guest's name?
During a greeting or when assisting them, if it feels natural and respectful.