Legal
Failure to meet a standard of care is a ____________
breach of duty
The #1 priority of a 9-1-1 operator during an emergency is to determine the
location of the incident
A serious crime punishable by a year or more in prison, and possibly even death (EX: Arson, Grand Theft, Murder) is what type of crime?
Felony
Possible hazardous materials and abandoned or vacant buildings are red flags for what type of calls?
Fire Calls
In the acronym CYMBALS, What does the "B" stand for
Body Style
___________________ Equipment must be tested as often as voice equipment
TDD
deliberately neglecting to perform a prescribed duty or behaving in a manner contrary to established policy and procedure or training procedures
Gross Negligence
Two types of Emergency Response Modes
Emergency and Non Emergency
legal responsibility for an action
Liability
_____________________ Law is legally binding exchange of promises or agreement between parties that the law will enforce
Contract
the result of carelessness, forgetfulness, being inattentive, indifferent, or too lax
Negligence
Three basic elements of a Tele communication system are...
1. Transmitter
2. Transmission Medium
3. Receiver
The duty to perform, a breach of duty, proximate cause and damages are four (4) components of _____________________.
Negligence
During which phase of dispatch would there be negligence if the 9-1-1 operator failed to verify the full location?
Call receiving
A mentally or emotionally disruptive or upsetting condition occurring in response to adverse external influences.
Stress
The typical full-time fire department is usually segmented by which method? (Three)
District, battalion, company
In communications, the person who sends information is
Sender
It is a violation of the _________________ to require TDD callers to press a spacebar
ADA - Americans with Disabilities Act
a legal concept that holds someone liable for their actions and for the actions, inactions, errors, and omissions of those employees they supervise.
Vicarious Liability
Messages broadcast over the radio should be transmitted at a rate between:_____ - _____ Words per minute
30 - 40
a belief, a mission, goals, or a meaningful philosophy
Values
Motor vehicle stops when there are numerous occupants any mention of weapons are red flags for what type of calls?
Law Enforcement
Personality changes, Physical illness symptoms, and
Emotional problems are potential results of _________.
Burnout
When PSAPs can directly receive TDD calls without relying on an outside relay service on 3rd party, this is considered what?
Direct Access
A code, set of rules, published standards or guiding principles governing the conduct of a person or member of a profession
Ethical Standards
Military Phonetic Alphabet for "O"
Oscar
An area of law that deals with marriage, civil unions, domestic partnership, abuse, legitimacy, adoption, abduction, divorce, custody, property settlements, visitation and awards
Family Law
________________ Law is negligence, nuisance, defamation, intentional torts, statutory torts, economic torts and competition law.. Most likely to affect 9-1-1 personnel— is a negligence suit alleging a failure to meet a standard of care
TORT
what are the three phases of an emergency call
phase one: receiving,
phase two: response,
phase three: pre-arrival
List the two elements to a basic 9-1-1 system that make it an enhanced 9-1-1 system
ANI and ALI
Moral or showing moral character
Ethics
Second priority of a 9-1-1 officer
Determine type of call
What is VOIP- (Allows users to travel anywhere in the world and still make and receive phone calls)
Voice Over Internet Protocol
What are the basic needs of the fire service to meet its mission?
Organization, Personnel, Training, Resources
The two (2) basic forms of communication
Verbal and Non-Verbal
the use of code indicating the an individual appears to be middle eastern or Muslim is an action that is not permissible by _________________________ .
The FCC (Federal Communications Commission)