Med pass is late
Positive: some people require extra assistance, they need to be careful to ensure the correct medications are being passed out
Negative: these lazy people always take too long. They don’t move fast enough.
Always running out of toilet paper
Positive: ask if they can leave an extra roll as a backup
Negative: it isn’t that hard to replace a roll of toilet paper in a timely fashion. What else do they have to do?
A trip is canceled because no one signs up
Positive: it could have been a busy day for some
Negative: it was a stupid place to pick for residents, no wonder why they didn’t want to go
The internet and cable always go out when it storms
Positive: it happens! Connections tend to get bad in stormy weather. It will be back on soon.
Negative:this is the worst provider imaginable! Who was stupid enough to pick this!
A resident doesn’t like the food options
Positive: what can we add to our menu that you enjoy eating?
Negative: if you don’t like what’s being served you can buy your own food.