Virtual Policies
Can you work with your children in the room?
No
You cannot be a primary care-giver for any dependents during work hours
When should you report any type of harassment?
Immediately
How often are we paid? What day?
Bi-weekly on Fridays
What is the name of our company? (Post-Transition and rebranding)
Foundever
No
Can you watch TV in between calls?
No
Your home office must be noise and distraction free
How can you report harassment? (Give 2 avenues for reporting)
Any 2:
- Your supervisor
- HR
- Ethics hotline or website
Who is your main point of contact?
Your coach or supervisor
What is our CEO's name?
Laurent Uberti
Can you plug a USB Flashdrive into company equipment?
No
Can you work in a common area of your home?
No.
your home office must be separate and has to have a door
How far away should your monitor be?
Arms length away
How can you edit your direct deposit?
The SuccessFactors website
Does Foundever promote from within?
Yes
What is the best way to keep sensitive documents safe when you leave your desk?
Lock your screen
When a system goes down, how much time are you paid for?
The work time prior to the technical issue, plus 30 minutes of troubleshooting time.
During system downtime, you are given 30 minutes to resolve the issue before being asked to clock out for the remainder of the shift.
What is the Sitel drug policy?
When should you approve your time?
Every day
What is the HR Portal website called?
SuccessFactors
Attend set-up day and let the trainer know.
When you have to leave due to system going down, is there a mark on your attendance record? (This is a 2 part answer. hint; think about how system issues are owned)
If it's a SITEL equipment issue, no.
If it's a PERSONAL equipment issue, or ISP issue, yes.
Can you save client or customer information on paper or with a mobile device to look at later?
No.
This is considered fraud. Client information and customer information must be kept safe.
When can you work while not clocked in? For what reason?
Never, for any reason.
True or False: Foundever has a presence in 40 countries
True
Can you share your Foundever or Client login credentials with a coworker?
No.
This is considered fraud if you share your credentials