Who Do I Run To
Systems
Deposit Account Knowledge
All things RIP
Forms
100

What department do you reach out to for payoffs?

Who is Loan Servicing

100

What systems is used for transactions and account opening?

What is DNA

100

How many YOUth accounts does the CU offer? Name them

5: What is YOUth Launch Savings, YOUth Journey Checking, YOUth Boost 12-month Term, UTMA

100

What is the subject for when a member or joint is declined?

What is SIG- Decline Joint/Acct

100

What documents are needed for a new membership?

What is a new membership app, OFAC (verafin if fails), Proper Identification, New Account Checklist 

200

What department completes vehicle titling for the DMV?

Who is Title and Lien

200

What is the learning management system used for staff training?

What is BAI

200

What is are the 2 types of stop payments and their fees?

What is a Check or ACH- 10$ 

or

Bill Pay- 15$

200

What would be the subject for an UTMA conversion?

What is SIG- Update

200

What form is needed for non NG employees opening Membership?

What is a High Risk Form

300

Which Department confirms cash orders for delivery and shipment?

Who is Electronic Services

300

What system is used for fraud detection?

What is Verafin

300

What is the minimum amount per month that needs to be deposited into the holiday account?

What is $20

300

What is the subject for letters sent from the IRS?

What is SIG-EIN

300

What document is always needed when processing a wire?

What is a Wire Alert

400

What departments/ role handle origination, processing and funding of loans? 

Who are MSR's and Loan Processors

400

What systems documents imaging?

What is Nautilus

400

What accounts are not available for Courtesy Pay?

What is Business or YOUth accounts.

400

What is the expected timeframe to send docs to RIP?

What is 3 business days
400

What form is needed for Trust Accounts?

What is the Certification of Trust form

500

What department handles Escheatment & Dormant Accounts?

Who is MSC

500

What system is used for employees annual review?

What is Performance Pro

500

Which Term account has stipulations on the duration of the term?

What is the IRA term savings (1,2,3,4,5 or 7 years)

500

What does RIP Stand for?

What is Records Image Processing
500

What form is needed when removing deceased members from the primary or joint account?

Additional Account App

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