What's my job again?
What is a phlebotomist?
A professional who uses needles to puncture veins for the purpose of collecting blood for laboratory testing.
The phlebotomist says, “There, there now. Everything will be okay.” Which of the following ineffective communication techniques is she demonstrating?
A. Defending
B. Blaming
C. Reassuring
D. Advising
C. Reassuring
Note:
This involves giving false hope and devaluing patients’ feelings. It discourages further communication and makes patients feel that there is no basis for their concerns
Epicardium - outer layer
Myocardium - middle layer
Endocardium - inner layer
What is the command center of the cardiovascular system?
The Medulla of the brain
What type of isolation precautions should a phlebotomist use when collecting a specimen from a patient who has active tuberculosis?
Airborne precautions
Note:
Professional
Service Minded
Supportive
Willing to grow
What type of communicator creates timelines and detailed plans for transmitting information?
A functional communicator
The heart has 4 chambers. What are they?
Right Atrium
Left Atrium
Right Ventricle
Left Ventricle
What type of blood cell carried iron and oxygen to the body’s tissues and organs?
Red blood cells
Note:
What stage of the body’s inflammatory response involves destroying pathogens that have invaded the body after an injury?
Phagocytosis
When phlebotomists seek out educational opportunities such as attending a presentation about medical asepsis, what professional trait are they demonstrating?
Growth
The phlebotomist says, “You know this is for your own good.” Whicj of the following ineffective communication techniques is she demonstrating?
A. Disapproving
B. Defending
C. Making stereotypical comments
D. Probing
C. Making stereotypical comments
Note:
This involves using cliches and meaningless phrases that show no original or patient-specific thoughts. It discourages further communication and minimizes the patient’s thoughts and feelings
The heart has 4 valves. What are they?
Tricuspid
Bicuspid
Pulmonary Semilunar
Aortic Semilunar
What blood type has no antigens on its red blood cells and anti-A and anti-B antibodies in its plasma?
Type O
Note:
What is medical asepsis?
Removing micro-organisms after they leave the body (hand hygiene, washing and sanitizing supplies)
No one likes having their blood drawn. If your patient is anxious or scared of needles, a therapeutic communication approach might be necessary to ease your patient. What is Therapeutic communication?
An interaction that aims to enhance the comfort, safety, trust, health, and well-being of the patient
The phlebotomist says, “You do seem a bit troubled today.” What therapeutic communication technique is demonstrating?
A. Making observations
B. Reflecting
C. Verbalizing the implied
D. Repeating
A. Making observations
What heart valve sits between the left atrium and the left ventricle?
The Bicuspid valve
Note:
The steady state (equilibrium) of blood
Note:
Mandatory for invasive procedures and when there is a penetration of the patient’s skin or mucous membranes (sterile gloves, supplies and equipment; gowns; and drapes)
What are the ethical responsibilities of a phlebotomist?
To do no harm
Always respect the patient's right to refuse or stop a procedure at any time
The phlebotomist says, “I’m here for you, Mr. Bradley.” What therapeutic communication technique is she demonstrating?
A. Clarifying
B. Offering self
C. Mirroring
D. Reflecting
B. Offering self
Note:
Conveys the availability to listen and help
What is the electrical pacemaker of the heart?
The Sinoatrial (SA) node
Why is coagulation important?
The coagulation process repairs injuries to blood vessels
List in order, the cycle of infection
1. Infectious agent
2. Reservoir
3. Portal of exit
4. Mode of transmission
5. Portal of entry
6. Susceptible host