CPI Crisis Model
This is the first Behavior level of the CPI Crisis Development Model
Anxiety
Define "body language" and give two examples.
The postures, gestures, facial expressions, and movement used to communicate.
Trauma Informed Care/Approach means?
A. create a traumatic situation
B. Trauma is everywhere
C. Consider a person's past experiences
C
What are the staff interventions when a Person Served is in a defensive behavior level and is attempting to INTIMIDATE or threaten themselves or others?
Take the threat seriously, seek assistance
What are the Core Values or Philosophy of CPI?
CARE, WELFARE, SAFETY, SECURITY
Person posing a risk to themselves or others in the CPI Crisis Development Model.
What is Risk Behavior?
A Person Served tapping their foot, beginning to pace, looking around the room a lot, loudly sighing, or grunting are signs of...
Anxiety.
What are TWO Rational Detachment Strategies that we can use in a Crisis moment?
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1. Breathe
2. Use Grounding
3. Think, then say
4. Observe
5. Ask for help
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What are the two types of questions?
Information Seeking and Challenging Questions
Why is the Crisis Development Model important?
Because it provides a guideline for identifying stages of distress and how to respond to each stage quickly, safely and appropriately.
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Therapeutic Rapport is necessary no matter the level of crisis the person was in.
True or False
True
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What are the three components of Paraverbal Communication?
Tone, Volume and Cadence.
When we are in Post Crisis.... We take into consideration these 3 areas:
1. Supporting in the Present
2. Understanding the Past
3. Planning for the Future.
True
When a Person Served is in the defensive behavior level and RELEASING, what is the staff intervention?
Allow venting and remove audience if possible.
What 2 variables are used in the Decision Matrix?
Severity & Likelihood
What is the staff approach when a Person Served is showing signs of anxiety?
Supportive--be empathetic, neutral, offering help, check in, acknowledge the anxiety "I notice you tapping your foot..."
We use the Supportive Stance because it communicates respect, is non-threatening and maintains safety. What are the three "p's" of the Supportive Stance?
Position, Posture and Proximity
What is a Precipitating Factor? and give two examples.
Internal and/or external causes of a behavior.
weather
medications
other people
When a Person Served is noncompliant and we set limits, where on the Verbal Escalation Continuum is the person?
Refusal
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What is Post Crisis? Who is it for?
It's a time to reflect and discuss the incident and make any necessary changes and plans for the future. It strengthens relationships, provides closure, and is a time to teach and learn from one another. It is for both the CPI team and the person in crisis.
Which of these strategies demonstrates the Directive Approach?
A. Provide clear direction or instructions using short, simple phrases.
B. Give them simple and reasonable choices
C. Use a restrictive safety intervention
A and B
Listening with Empathy: which two do not belong?
A. Remain Non-Judgmental
B. Use closed ended questions
C. Give your undivided attention
D. Do all the talking and interupt often.
B and D.
We can positively impact a crisis situation through the concept of "Integrated Experience". What does Integrated Experience mean?
Our behavior and attitude influence the behavior and attitude of the person in distress
What strategies would be most appropriate when setting limits?
A. Phrase limits positively by explaining the positive behavior you want to see.
B. Limit your words to keep your message clear and concise.
C. Give choices that would encourage the person to repeat the behavior to obtain the choice as a reward.
D. Offer realistic choices that the person in distress can achieve.
A, B, and D.
What is a Person Centered Approach?
A. Respect their unique needs
B. Everyone has a traumatic experience
C. Value their dignity
D. Consider their preferences and whats important to them
A, C, and D