CasePro
When the analyst selects Work case search, clicks search criteria and enters card number.
What is access a case in CasePro?
This used to locate a transaction.
What is transaction research?
This drop-down option is usually available when we have chargeback rights.
What is the advanced chargeback request?
This is used to request additional information.
What is the DS01 letter?
John ordered a large 2 topping pizza and a large order of cheesy bread, to be delivered at noon for lunch, but it never arrived. John reached out to Papa John's and got no answer.
What is Non Receipt ? 13.1 / 4855
This is the information form the cardholder sends when questioning a discrepancy of a transaction.
What is the dispute form?
Purchase Completion that normally gives you the advanced chargeback option.
What is a PCV transaction?
Velera HANDLES DOC/DOC REQUIRED
What is the exception comment for MC?
This is a letter advising No Chargeback Rights.
What is a DS10?
Jack cancelled his monthly gym membership, and cancelled on June 10th 2024, but continued to be charged.
What is cancelled services ?
This is how to capture a 3270 screen.
What is a screen scrape ?
This is a transaction type for a merchant credit or transaction return.
What is RTC or RTN ?
This is where you see the case ID number to copy for your memo.
What is the Action Completed screen?
For Northeast Debit, select the 1st, 3rd, and last check boxes.
What is the letter body options?
This chargeback reason code is used when the terms of sale were misrepresented at the point of sale by the merchant.
What is misrepresentation 13.5?
This button is used to forward a case back to the Financial Institution in CasePro.
What is the green arrow?
This will always be $0.00 unless a partial amount is being disputed.
What is the actual amount?
This is done to complete the chargeback for Visa.
What is the Vrol questionnaire?
Incorrect Amount:
What is the dispute requirements?
This reason code is used to dispute a single transaction that was processed more than once.
What is Duplicate processing? 12.6 or 4834
This is how we generate the letters to the cardholder.
What is the letter wizard?
This is where existing chargebacks can be located.
What is exception processing ?
The path to saving EBF.
What is the N-Drive/ops/restricted /case management common/mastercard expedited billing form/1st stage ?
This is where you locate the email address, to send to the cardholder.
What is the NM EP screen?
Sally ordered a Mother of the Bride dress in size 14, Champagne color to be delivered March 24. 2024, but received a Light Pink Dress size 4 on March 23, 2024.
What is Not as Described?