SSM
EMPLOYEE HANDBOOK
OPERATIONS MANUAL
NSA
HODGEPODGE
100

Where do you go to manually run everyone's AUTOPAY all at once?

Batch Process - Manual Autopay

100

What are the 6 paid Holidays?

New Years, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas.

100

What are our core values?

Compassion, Accountability, Humility, Integrity

100

What year was NSA founded?

2013

100

When did we switch over to SSM from Yardi?

August, 2023

200

Where do you go to see all the allowances given at your location for any given month or time frame?  

Accounting reports - Credits

200

Employees are reimbursed for mileage for business use at a rate of how much per mile?

67 cents

200

Tuesday, Thursday & Saturday bank deposits should ONLY be made if what?

Your petty cash reaches $500 or more

200

Who is our Facilities Coordinator?

Jaime Carrillo

200

According to an April 2024 policy change; What are the minimum days a facility needs to be open?

Monday, Friday & Saturday

300

How much is an “NSF/Returned Check” fee?

$25

300

How many vacation hours or days do you accrue throughout the year if you have worked for the company for 5 plus years?

40 Hours (5 Days)

300

What days are we supposed to be restarting the computer?

Tuesday & Friday

300

How many states does NSA Brands have storage facilities in?

35 or 42 are acceptable answers. 

35 according to Megan Tlulstos OR 42 according to the website 

300

If someone forfeits their $100 auction cleaning deposit, what do you need to do in SSM to log the transaction to be ready for our bank deposit?

Go to the stores company unit - buy merch - auction deposit 

400

As a PM; How many days past a move out can you reinstate it? How many days for an AM?  

Same day (0) for PM's, 3 days for AM's.

400

What is the current bonus we have in place for our team member referral program?

$500 for APM's / PM's & $1,000 for AM's & above.

400

How many hours are our stores scheduled to be open each week?

41

400

How much is NSA Brands Net Worth?

3.51 BILLION

400

How many "Days Late" until a tenant is put into "Auction Pending" status?

31

500

Tenants need to sign autopay forms ONLY when they’re created by whom?

PM's

500

What is NSA’s Mission Statement?

To be the most rewarding self-storage company to all of our stakeholders through exceptional growth, value adding innovation and outstanding service

500

What is the policy in place for double coverage when it comes to taking lunch breaks?

Stagger lunch breaks so the store doesn't ever have to close.

500

How many stores does NSA currently own?

1,052 on the website or 885 according to Megan Tlustos (Acceptable answers between 885-1052 range)

500

What day is the "First Notice of Towing" sent?

Day 40

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