Client said WHAT?!
Your client says "so… what do you think I should do?" What should you do?
What is… don't give advice and resist the urge to say “dump him”. Help them discover their own insight instead of borrowing yours.
Haley opens SP and sees “Client Cancelled” with no note. What’s missing?
What is… I waited 10 minutes staring into the void, made contact attempts, logged the waiver number, and questioned my life choices?
Client’s been living that sliding-scale life for four months. What should you do?
What is… review eligibility and document the outcome before we accidentally become a nonprofit... and before Haley finds out first.
You feel defensive when a client criticizes your approach. What should you do?
What is… recognize the defensiveness, take a breath, and approach the moment with curiosity instead of reactivity because one of us has to stay regulated, and it’s probably you.
What is the official Nova Therapy motto?
What is... serious about mental health, unserious about everything else.
Client says, “You look tired. Are you okay?” What should you say?
What is… light laugh & redirect — “I appreciate your concern, but let’s focus on you before I trauma-dump by accident.” (and continue to pretend I’m thriving).
Your client mentioned self-harm, hopelessness, or feeling unsafe. What should be in your progress note and what should you do afterwards?
What is... document risk assessment and next steps, complete a safety plan, and then immediately let Haley know (translation: you do not want her finding out later).
Haley gets a system notification that you deleted a session. What should you do?
What is… accept your fate, confess your crimes, explain your reasoning before she asks, and promise you’ll use the correct status next time.
True or False: Opening TikTok right after session counts as decompression.
What is false — that’s emotional numbing dressed up as “I deserve this.”
What’s Haley’s unofficial catchphrase?
What is...“Did you document that?” (said lovingly but firmly).
Client say “My last therapist said I was definitely bipolar — what do you think?" What should you say?
What is... let’s take some time to explore your symptoms and history first (translation: too early to tell, and I’m not losing my license today).
What’s the purpose of a discharge summary and termination session?
What is… to review progress, closure, and outline next steps and provide resources (translation: because your memory won’t save you when compliance comes knocking)
What should you do before messaging Haley about a policy?
What is...Check SharePoint first (or face The Look™).
What should you do if you feel triggered or emotional after a session?
What is… bring it to consultation or your personal therapist — not to the next session where you accidentally trauma-bond.
When Haley says, “How’s everyone doing emotionally?” what does she really mean?
What is...“Please don’t cry; I’m already tired.”
You just finished session and have some time before the next session. What’s your next professional move?
What is… write your note (translation: because “I’ll remember later” is the biggest lie we tell ourselves).
Therapists regulate clients. Who regulates therapists?