Law stuff
Name 5 functions of the Board of Nursing
Licensing and certifying (specialty certifications may be from related associations, e.g., NALPN, NAPNES) nurses
• Setting fees
Establishing standards for educational programs
• Approving schools of nursing
• Determining duration and renewal of licenses (some boards require continuing education credits for renewal of license)
• Maintaining inactive status lists
• Carrying out disciplinary action for violators
• Developing programs for impaired nurses
• Suspending and revoking licenses and dealing with the appeal process
What does NCLEX-PN stand for?
Describe one way communication using the words: sender, receiver and message
The sender controls the situation by telling the receiver what they were going to do (the message). There is no opportunity for feedback (response).
List the five essential components to effective communication
1. Source/sender
2. Message
3. Method of transmission
4. Receiver
5. Feedback
4 common factors that can influence communication
1. Personal characteristics of both the sender and receiver
2. Cultural characteristics
3. Situational influences
4. Context in which the message is sent and received
Name the three types of communication
Verbal(spoken word)
Non-verbal(body language)
Affective (feeling tone)
What is health literacy?
Health literacy of a client, meaning how well do they understand basic health information. This may be impacted by their level of education, primary language spoken, ability to read and/or write, or access to health information via the Internet and other technologies.
Define therapeutic communication
Therapeutic communication is the interaction between the nurse and the client, focusing on the clients physical and emotional needs.
What are some active listening behaviors?
The most commonly used active listening behaviors include restating, clarifying, reflecting, paraphrasing, minimal encouraging, remaining silent, summarizing, and validating.
Describe open ended questions
Permit the client to respond in a way that is most meaningful to him or her.
Close ended questions
One word answers
Focused questions
More definitive answers- like a pain scale one to ten and describe how the pain feels
List some blocks to communication
Asking Why?
False reassurance
Probing
Judging
Belittling
Giving advice
Simple Answers like " everyone feels that way"
Saying " I have a lot of other patients- what do you need?
Characteristics of good communication
Characteristics of good communication involves respect, trust, honesty, empathy, sensitivity, humor, knowledge, patience, commitment, and self-esteem.
Define non maleficence
Define Beneficence
Beneficence means to do good. Examples: Put the client's interest first- giving hand off before leaving.If you make a med error- report it immediately and be accountable. Going to work sick and infecting everyone.
Define Autonomy
Autonomy is being free to choose. Respecting a client's right to choose a course of action and independence. Client's must be well informed to make decisions.
Define Fidelity
Be True. Be faithful to the charge of acting in the client's best interest when the patient's capacity is no longer available. Be honest. Do what's best for the patient.
Define Justice
Justice is delivering fair and equal treatment to all clients. Recognizing and avoiding your own personal bias.
Define Beneficient paternalism
Beneficient paternalism is being disrespectful toward the client and what the client has to offer. Disregarding the client's input and feeling. An " I know what's best for you" attitude.
Explain assertiveness. Give examples.
Assertiveness is being honest. Do what you say you are going to do. Do not make false promises. Own your feelings. Do not blame others. Begin statements with "I". Be sure your non-verbal communication matches your body language.
Define aggressive behavior. Give examples
Aggressive behavior is being outspoken and lacking consideration for others. Violates the rights of others. Dominating or putting the other person down.
Define non assertive behavior. Give examples.
Passive- fear based. Emotionally dishonest, self-defeating. Looks the other way. Lack of eye contact. Hesitancy when speaking.
Define the 4 categories of workplace violence
1. Criminal - no relationship to the workplace
2. **Client-customer -involves abuse by a client, family member, or visitor
3. Coworker- current or former
4. Domestic violence
Define insidious aggression
In the workplace- incivility, interpersonal issues, and hostile acts that are not obvious to others. New nurses being treated unfair with assignments. New nurse does not want to report it. Staff not including nurses due to clicks or power.