Desk Operations
What time is the desk open everyday?
9 am-12 am (midnight)
What time must you check in for duty Sunday-Friday?
9 pm
What is the work order email address?
workorders@lincolncenter.org
While working your desk shift, where do you retrieve express check-out cards?
From the express check-out box.
There is a ton of personal belongings and trash in the lounge. What do you do?
You go to retrieve toilet paper but the closet is empty. What do you do?
Submit a work order to replenish the toilet paper.
While on-duty, what should you be checking for when passing the practice rooms? (2 items)
-That the window is not covered
-That no one is occupying the practice rooms outside of 6 am-12 am midnight.
The ice machine is overflowing. What do you do?
Submit a work order.
Before retrieving a faculty hard key, what should you do to ensure they are receiving the correct key?
Double check the key codes.
While on-duty, you miss a call. What do you do?
Immediately call the student back and apologize.
Finish them.
The master key does not work during a lockout. What is the next step you would take before calling Tier 1?
Try a key copy from the key box.
A resident comes to the desk to complain about the dryer leaving their clothes soaked and wants a refund for the failed cycle. What do you do?
Show them how to request a refund via the Herculus app.
A faculty member is scheduled to check in at 3 pm. They ask to check in now (at 11 am). What do you say?
No.
8.5x14 paper
Narrow margins
Horizontal
Columns all fit page
A resident brings back a vacuum and says the vacuum is not working because there is something stuck to the brush. What do you do?
Give them another vacuum and try to unclog the vacuum.
You have to go to a last-minute rehearsal that would prevent you to responding to calls. You are on-duty. What do you do?
Find coverage/swap.
You complete a dryer load for your personal laundry. The clothes are still fairly wet at the end of the cycle. What should you do?
Submit a maintenance request via Herculus app.
How many keys should an occupant in 2902A/B receive?
1.
Message them reminding them that they must call for all duty needs.
A resident brings back a disassembled vacuum. What do you do?
Ask them to wrap the cord before handing it back to you.
What are three duty uniform items?
-Juilliard shirt
-Crossbody bag
-Duty phone
Where can you find suite door hard keys, practice room hard keys, and 19th floor storage keys?
The small key box to the left of the staff fridge.
The faculty member in 2201A says the suite key works but the bedroom door key does not. What is likely the issue? What would you do to resolve this?
A faculty member is assigned to 2903 Monday and Tuesday, then assigned in 2904 Wednesday, Thursday, and Friday. They ask you why that is and if they can just stay in their current room. What do you say?