Operations
What is OMG's mission statement?
We deliver meaningful lifestyles and relationships with residents, families and team members by developing a winning culture and living these values!
What is the standard for ED follow-up call?
Black
What is a B.E.O?
24/7 - use a tour tree
Who do you contact when LPA is in the community?
RDO, RHS, Sr. VP of Risk, VP regulatory compliance
How often should you listen to call rail?
min. once a week
Who monitors the bistro to ensure it is stocked?
concierge, leadership team, servers
How many times should your community post on facebook a week?
Each community is expected to post a minimum of once a week on their community Facebook page.
What is our elopement drill policy? Who completes it?
Elopements are to be completed every month. Memory Care Director / ED / HSD should complete the drill together with care givers as a training tool.
What is N.O.I and what does it mean?
NOI - Net Operating Income. It is your bottom line. What you made in total revenue minis total expense. What your profit margin is in the business.
What is a C.M.A & When is it due?
What type of silverware should be on the table for lunch & dinner?
Salad Fork, Entre Fork, Soupspoon, & Dessert Spoon
How long do you keep Activities calendars for?
What is a purple bin and name 3 items that goes inside of it?
Purple pin is the "elopement bin"
1) google earth map of community
2) flashlights
3) reflective vest
Name 2 reportable incidents immediately to VPO, RDO, or RHS?
1) Anticipated negative media (Also report to Chief Marketing Officer and/or General Counsel)
2) Resident missing – Search in progress (Also report to General Counsel)
3) Emergencies involving fire, or evacuation for any reason
4) Disturbances such as intruders, robbery, aggressive, or disruptive family behavior that requires police presence
What are the 3 conversions we look at and what are the percentages?
Inquiry to Tour - 50%
Tour to Move in - 25%
Tour to deposit - 25%
What is the "Red Box" and what temperature should it hold?
Red box is the heating box that transport food to Traditions/Evergreen. Temperature should be kept between 140-150 degrees.
Name 3 questions to ask yourself prior to a facebook posting.
- Is the photo fuzzy?-Do not post photos that are out of focus or blurry.
-Does everyone look like they are having a good t-Do not post if anyone is frowning or mid expression.
-Does the resident look their best? Do not post the photo if anyone has visible bandages, scabs or bruises. Is the resident doing something that could be considered juvenile or embarrassing? We want to protect our residents' dignity.
-Is the photo family-friendly? Do not post photos of people in revealing attire.
-Do you have a signed photo consent from everyone in the photo? We need this signed and on file before posting.
-Have you checked your text for spelling and grammar? Do not share posts or articles from other users.
-Do not post religious or political topics.
-All posts should reflect your community (residents, activities, excursions, landscape, etc.) in some way.
What is a D.A.N.? Who is in charge of it? At what point do you involve HR and RDO?
D.A.N's = disciplinary action notices. Department heads are in charge of writing it and issuing it with the Executive Director's input. HR and RDO has to be involved for any Final D.A.N.'s and/or termination request.
What is a missed meal premium? How do you accrual one? How do you waive one? AND...
If I work a 12-hour shift, can I waive my meal break?
1) Meal premium is an extra hour of pay added to an employee's worked day.
2) It accrues for those who did not take a break after their 5th hour.
3) Meal premium waiver form has to be signed by employee and supervisor for those who worked more than 5 hours but less than 6.
4) A second meal period is provided for shifts exceeding 10 hours, unless 12 hours complete the shift, and may be waived only if the first meal period was not waived.
What are our KPI benchmarks:
Calls per week? Tours per week? Deposits per week?Business Development calls per week?
What should the temperature of your walk-in cooler be?
Between 33-44 degrees
Name 3 bus requirements that an Activity Director should know.
1) all drivers enrolled : (drug testing, DMV record)
2) Daily vehicle inspection
3) 45-day vehicle inspections by outside mechanic
4) Wheelchair loading and seat belts training
5) Outing policies
What is a door security checklist? What do you do with it? Who handles it? How long do we keep it for?
Door security checklist is to ensure doors are working and locking property. Doors checks are to be conducted daily during each shift. You must list the time each area was checked and initial. Store completed forms in binder for 30 days. It is recommended that this task be assigned to Lead Care Provider.
NOTE: Doors leading to the outside are required to be locked by PM Shift staff at dusk and checked again by NOC Shift to ensure they remain locked.