Job Performance
Citizenship Behavior
Trends Affecting Performance
Real Life Examples
100
Job performance is the value of the set of _______________ that contribute, either positively or negatively, to organizational goal accomplishment
employee behaviors
100
What are the two types of citizenship behaviors?
Organizational and Interpersonal
100
What were the 3 types of work discussed in the presentation
Knowledge work, gig work, and service work?
100
Name one of the real-life organizational citizenship behaviors discussed in the presentation.
Altruism
Contentiousness
Sportsmanship
200
What are the 3 behaviors of job performance?
Task Performance
Citizenship Behavior
Counterproductive behaviors
200
This chart shows the different types of _________
Counterproductive behaviors
200
True or false: Knowledge work is "jobs that are short term in nature, temporary, or involve freelance work"
False
200
What was the name of the employee discussed in the Uber case?
Susan Fowler
300
What is a characteristic of negative performance?
Counterproductive behavior
300
True or false: citizenship behaviors are voluntary employee activities that may OR MAY NOT be rewarded
True
300
Define gig work
Jobs that are short term in nature, temporary, or involve freelance work
300
"A team member stays late to help a colleague complete an important project, even though their own tasks are finished"
Which type of OCB is this?
Altruism
400
True or false: Citizenship behavior refers to employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces
False
400
What is an example of counterproductive behavior?
Answers may vary!
Acceptable answers: anything that relates to an employee intentionally hindering organizational goal accomplishment
400
Why is job performance important to the 3 types of work mentioned in the presentation?
All are increasing in job demand, and require more pressure to do well (minus gig work which is dependent on personal standards)
400
What is an example of sportsmanship?
Answers may vary!
Example: A customer service representative keeps a friendly tone and resolves issues calmly, even with challenging customers.