Conflict
This kind of conflict supports the goals of the group, improves its performance, and is constructive.
What is Functional Conflict
an attitude representing broad, generalized feelings toward a group or its members that maintains the hierarchy between that group and other groups.
What is prejudice
To analyze emotional labor, which two categories can you divide emotions into?
What are displayed emotions and felt emotions.
This kind of conflict hinders group performance and is destructive.
What is Dysfunctional Conflict
Can prejudice be hidden outside someone’s conscious awareness? If so, what is this called
Yes, what is implicit bias
What is the disparity between an employee’s projected emotions while feeling another called?
What is Emotional dissonance
Type of disagreement among group members about the content and goals of the work being performed
What is Task Conflict
Name 3 forms of discrimination.
Sexual harassment, intimidation, exclusion, insults, Incivility, and prejudice
What are 3 benefits positive emotions and moods have in decision-making?
Rational decision-making, better problem-solving and solution finding.
In work settings they are almost always dysfunctional, due to friction and interpersonal hostility among coworkers
What is Relationship Conflict
what are the two levels of diversity when analyzing an individual’s diversity
Surface level and deep level
This theory proposes that employees react emotionally to things that happen to them at work, and these reactions influence their job performance and satisfaction
What is Affective Event theory
Disagreements over who holds authority or responsibility for a task or decision within an organization is what type of conflict
What is Loci Conflict
a focus on diversity alone is not enough. this point paint a bigger picture of prejudice, discrimination, and cultural misunderstanding that a mere understanding of diversity may fall short of addressing
What is DEI(Diversity, equity and inclusion)
The central idea behind emotion regulation is to identify and modify the emotions you feel
What is emotion regulation