OE/AEP 1
What does OE Stand for?
Open Enrollment
When does AEP start?
Sept-Dec
When does OE start?
Oct-Dec
What's the effective date for OE/AEP?
January 1st 2025
Annual Election Peroid
What does MSCCSS stand for?
Member Service Contact Center Shared Service
What does SBC stand for?
Summary of Benefits & Coverage (SBCs)
Commercial Membership setup how many sub-contracts for 2024 OE? Last year
Set up 70,821 subgroup contracts, representing 7,993,602 members
Last year Medicare Membership Administration made approx. how many outbound calls to close the loop on member services issues in Q4 of 2023?
Over 7,200
Onboarding 50+
How many ID cards were mailed in OE/AEP last year?
2.8M across all markets - 300K increase from year previous
KPIF (KP Individuals and Families) on exchange projected?
1.1M
How many groups issued (SBC's)
9.2K
Us KP House Account
KPIF (KP Individuals and Families) off-exchange how many are projected for 2025?
35K
How many electronic enrollment files are expected?
27.3K
Medicare enrollments (adds, terms, changes, and riders)
179K
What is the projected email volume at MSCC?
248K
How many benefit plans will be configured during OE/AEP?
12K
How many renewing subgroups?
70.8K
What's the biggest account?
Us KP House Account
How much revenue MABA collect for KP?
$80+ Billion of the annual $100+ Billion in revenue.
How many commercial group renewals are projected for this year OE?
29.8K (8M Members)
3.2M
How many additional customer service representatives for OE?
574