Office Vocab
This person greets visitors and answers phone calls.
Receptionist
You do this when you enter a meeting late to show respect.
Apologize for being late
This machine is used to make copies of documents.
Printer / Photocopier
This person supervises employees and organizes the office.
Manager
You ask your boss for a day off politely.
“Can I take a day off on Friday, please? I need to go to/ I have a (ex., government appointment, doctor's appointment, Family emergency)
You send this to communicate formally with colleagues or clients.
Email or a message on your company's software (ex. Slack)
Always do this when receiving a gift or help from a coworker.
Say thank you / Show appreciation
You type on this device to enter information into a computer.
Keyboard
The person who handles invoices, budgets, and financial records.
Accountant
You call IT because your computer isn’t working.
“Hello, my computer isn’t working. Can you help me?”
The place where you usually do your work every day.
Office / Desk
You should do this before responding to a client’s email.
Read carefully / Check for mistakes
Software used to write letters and documents.
Google Docs/Microsoft Word
The staff member responsible for scheduling meetings and organizing documents.
Secretary / Administrative assistant
You greet a new coworker on their first day.
“Hi! Welcome to the team. Let me show you around.”
Performance Meeting
Evaluation
The polite way to interrupt someone in a meeting is to say this.
“Excuse me…”
A system that stores files on a network so multiple people can access them.
Cloud storage / Shared drive
This person is the highest-ranking leader in a company.
CEO / Owner / Boss
You answer a customer’s question about a product.
“Thank you for your question. Here’s the information you need…”
The place where you rest, socialize, and eat lunch
Always do this when leaving the office for the day.
Say goodbye / Check out with supervisor
Software used to track finances and company transactions.
Excel or Accounting software (ex. QuickBooks)
This person helps customers solve problems or answer questions.
Customer Service Representative
You explain to your boss why a report is late and suggest a solution.
“The report is delayed because [reason]. I’ll finish it by [time] and prevent this next time by [solution].”