A
What is a One Healthcare ID?
One Healthcare ID delivers a secure, centralized identity management solution that enables a single sign-on to all integrated applications.
Give 3 examples of SSO
1. Password Reset
2. Phone Number Verification
3. Locked Account
What browsers can we use to access OHID?
Microsoft Edge
Firefox
Chrome
Safari
What is the contact number and email address of Optum Support?
1-855-819-5909
optumsupport@optum.com
What are the 2 ways of OHID authentication?
1. Password
2. MS Authenticator
What are the guidelines in creating a new password?
•Enter a minimum of 8 characters and maximum 100 characters
•Use at least one uppercase letter
•Use at least one lowercase letter
•Use at least one number
•Do not use spaces
•Do not use ‘&’
What are the 2 notification methods of OHID?
1. Text Message
2. Primary Email
What information do we need to ask the user to verify the account?
Troubleshooting Steps:
One Healthcare ID or email is incorrect
- User can use the Self-Service Option (SSO) to retrieve the correct OHID by clicking “Forgot OneHealthCareID”.
- Agent could also send the correct OHID through email and ask the user to read it back.
Troubleshooting Steps: Failed login attempt in OneHealthCareID Admin Tool (OHCAT)
The One Healthcare ID or password that you entered is incorrect.
Send a password reset link or ask the caller to click “Forgot Password”.
Troubleshooting Steps:
Registration: Email is already in use error
- User should use a different email address.
- User can retrieve the existing OHID by clicking Forgot OneHealthCareID
Troubleshooting Steps: NO failed login attempt (OHCAT)
User entered an incorrect OHID or password.
If the correct OHID was entered, you may ask the user to use a different browser, or Incognito, or delete the browsing history.
Troubleshooting Steps:
Inactive One HealthCare ID error
- Ask the user to create a new OHID instead
- Check the email address provided if there is another OHID registered. If so, ask the user to sign in using the other OHID.
Troubleshooting Steps:
Registration: There are errors on the form that must be corrected before you can continue.
- Ask the user to check if all the required fields are entered
- Ask the user to check if the criteria for OHID was met
- If all details were entered correctly and still prompted with the error, user should try a different browser, or use Incognito/InPrivate browser, or delete the browsing history.
- If it’s still not working, ask the user if they are connected to their facility or company’s network or VPN. If so, advice to use a different device
Transaction Process: Password Reset
Account Holder