Creating an Account
CSS Application
My Services
Terminology
General

100

How many security questions are you asked to create in the account creation process?

3

100

At the end of the application, which section allows the customer to review what they entered?

Summary

100

In the Statement of Account, an NCP can see their balance summary in two ways, monthly and _________.

Total balances

100

This screen is called the ____________.


CSS Dashboard

100

How many OK Benefits releases are currently planned?

3

200

From which browsers can the portal be accessed?

Chrome, Safari, Firefox

200

Which option allows the pre-filling of fields regarding applicant information?

Import Profile, autofill

200

Currently, which part of the hearing information is NOT displayed to the customer?

Description,  disposition

200

These squares that can be clicked on on the CSS Dashboard are called __________.

Cards

200

A customer uses this number to find their office location.

FGN

300

How is the account verified after it is created?

Email verification, verifying email

300

If the person applying is not a parent and the children do not live with them, what appears on screen?

A warning message saying they cannot continue

300

How long does a customer have to wait for balance and payment information to update?

It’s updated in real time.

300

The OK Benefits website is also called the customer _________.

Portal

300

When an application is submitted electronically, it pulls all relevant information into which OSIS screen?

RFLI

400

After an account is created, and you log in to the website, where does your name display?

Top right corner

400

If the children have a different mother or father, can they be added to the same application?

No, a separate application must be submitted.

400

When the card for Case Details is selected, it displays the case information, the balance summary, and the _________.

Office information

400

This is called a __________.

Hamburger Menu

400

Which new feature will be added to office information in a later release, to help with locating the office?

Google Maps to the office location

500

Questions about former addresses, people you know, or other ways to verify your identity are part of a process called _______.

Identity (ID) Proofing

500

What is the applicant able to do to indicate family violence?

Check yes to family violence question, provide a confidential address

500

The Hearings and Appointments screen shows hearings _____ days into the future.

180

500

Sending a link to an email address to finish setting up an account is called 

_____________ Authentication.

Two-factor

500

Daily Double: Release two will have which important feature?

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