All about Orders
Where ca I track the status of my order?
In the Order Tracker
Can On Running shoes be worn for walking?
Yes
What is the name of community led initiative that supports and promotes running as a fundamental right?
Right to run
Who is communicating with On Customers?
Happiness Deliverer
What year On was founded?
2010
If I want to order my On shoes online do I have to create an account?
No, you don't need to create a customer account to complete your purchase; you can choose to check out as a guest if you wish
Can I use a Promo Code or a Gift Card to buy a Limited Edition items?
Promo Code - no
Gift Card - yes
How do we call at On the process of taking material used to make a product and continuing to give it new life instead of throwing the gear away, we recycle it and use it over and over again?
Circularity
How do we call qualities that shape our behaviors, keep us grounded and define how we work?
On Spirits
Where On was founded?
Switzerland
Name all Payment methods that On excepts
Credit card, Apple Pay, PayPal
For some countries only: invoices, Klarna or Billpay
Do we advise to wash On shoes in a washing machine?
No, we advise to wash it gently by hand
What is the name of US re-commerce platform that allows to shop and trade pre-owned On gear
Onward
Name On Spirits
Explorer, Positive, Survivor, Team, Athlete
How many times Olivier Bernhard won Ironman?
5
Explain how On referral program works?
1. Sign up and get an exclusive 10% off link to share with friends.
2. Your Friend should use it on their first On order.
3. Once they make that purchase, you will receive your very own 10% discount code too.
I'm experiencing an issue with an On product that seems irregular. What should I do?
Submit a Warranty claim!
Cloudneo is a 100% recyclable shoe made with less than 10 components. What is the main bio based material this shoes are made from?
Castor beans
Name at least 5 out of 8 On location Hubs
Zürich, Berlin, Portland US, Yokohama Japan, Ho Ci Minh Vietnam, Shanghai China, Melbourne Australia, Sao Paolo Brazil
What is the purpose of the line on the letter O on the logo?
Is to make a runner using our shoes to feel “switched on”
Do we allow bulk orders in the webshop?
We do not allow for bulk orders to be placed in the webshop, but we are happy to discuss bulk orders on a case by case basis.
Which On shoes include an extra set of laces?
Cloud 5 Family shoes: The Cloud 5, the Cloud 5 Waterproof, the Cloud 5 Push, the Cloud 5 Combo, the Cloud 5 Fuse, and the Cloud 5 Terry and except for Cloud 5 Coast
Name all Cyclon™ products
The Cloudneo shoes and Cyclon-T
How many nationalities are working at On?
87
Who founded On?
Olivier Bernhard with David Allemann and Caspar Coppetti