Cisco Webex Trouble Shooting
What sequence should log in for phones?
Where in the world is the world's tallest building.
Burj Khalifa Dubai, United Arab Emirates. 828 m (2,717 ft)
Name a carrier that you must get the NPI to verify.
Medical Mutual of Ohio
Where can you typically view Go Live announcements and get new Claims Pay CP links?
By checking your email and looking for the Go Live Announcements.
What is the oldest NFL team
The Arizona Cardinals in 1898
How many rings and seconds do you to answer a call before a Rona occurs?
3 rings and 18 seconds.
What country can you find a pink lake.
Lake Hillier, Australia
Do you need the email and phone number to verify a single party vendor?
No
What is Limu's new go live date?
8/18/15
What gymnast has the most Olympic gold medals?
Larisa Latynina with 9 gold medals.
True or False: You should disable your SF microphone.
True
This famous cave in New Zealand is filled with glow worms.
Waitomo Caves, New Zealand
What one piece of information can Carrier/Adjuster can provide to be verified for single or multi parties?
PM Payment ID
Where can you find info on One Inc customer technical issues, outages, and release dates?
Support Notification emails
Where was the sport of curling invented?
Scotland
If you hear extra rings and cannot answer a call what should you do?
Make sure your microphone is disabled in SF and CCC all time.
Which South American country has a desert oasis?
Huacachina, Peru
Name 4 things you can not divulge on a call.
Full Name of Payee
TIN
Email Address
Phone Number
Full Address
Full Bank Account and Routing Number
The last 4 digits of the account are OK to confirm with yes or no but should never be divulged.
Full Name of Bank or Financial Institution
Full Credit or Debit Card Number
The last 4 digits of the card number are OK to confirm with yes or no but should never be divulged.
Social Security Number
Information listed on EOB, VRD, ERA (example: patient name, date of service, etc.)
Provider Portal Admin/Username and email in Master
When you submit a help desk email, or any other ticket submitted (ex. HR) what can you select in your email to via your JIRA ticket?
View Request
What are the 2 oldest sports in the world?
Running and wrestling 15,300 years
If you have gone through all the trouble shooting steps in the trouble shooting guide and in Rob's handout but continue to have phone issues, what should you do next?
Put in a help desk ticket.
Which country is home to the dragon blood tree?
Socotra archipelago, part of Yemen
If a customer calls in and gives you a case number, do you need to fully verify again?
Yes, you need to fully verify on every call.
Where can you find updated carrier CP instances other than the Go Live emails?
The carrier list page in teams provides the updates CP instances for carriers.
Who has the most table tennis championships in the world?
Ma Long (China): Holds the record for the most World Championship medals, with 16 including 12 gold medals.