???
Routing
Snippets
Services
CSS
100

Chest pain/pressure/heaviness 

Shortness of breath 

What is a Red Flag? 

100

This person wants to know if we accept a certain insurance 

What is Patient Enrollment team? 

100

Template used to document all interactions 

What is (.)cssdoc? 

100

We no longer provide this as a courtesy for our patients. 

What is transportation? 

100

CSS will utilize this tool to "route" the calls correctly 

What is Standard Work? 

200

When a facility or doctor calls to speak to a provider 

What is Peer to Peer? 

200

This individual is tasked to if a patient and/or facility requests a referral.

What is a Health Coach? 

200

Used when reaching to the office 

What is (.)ctask? 

200

This service is utilized if English is not the primary language

What is the Language line? 

200

CSS will utilize this tool to let a patient know when the lab hours are 

What is NLSD? 

300

Patient is currently in the hospital and would like to set up a follow up appointment. 

What is Admissions to Home?  

300

Patient has less than 48 hours of medication. 

What is NPA escalation?  

300

Used for inputting details when scheduling an appointment

What is (.)rfv? 

300

A patient uses this to text or email their care team 

What is communications? 

300

CSS use this One Medical resource for information

What is Egain?

400

This is a section in Chirp that tells you ABOUT the patient.

What is About Me section? 

400

Patient is completely out of medication and has clinical concerns. 

What is sh-medteam? 

400

Used when sending task to patient recovery 

What is (.)patrec? 

400

We provide this service to patients that have multiple hospital visits and unable to come in to the clinic. 

What is One Medical at Home?

400

CSS will do this with a controlled medication. 

What is send a task to the provider? 

500

CSS should not schedule without receiving confirmation from a provider or noted in a task. 

What is SDND? 

500

Patient has an unpleasant experience with her physician. 

Who is patient recovery? 

500

Used for referral request 

What is (.)cssrefer? 

500

This service requires a online code to access labs or a patient chart 

What is Chirp? 

500

CSS will do this when a PT requesting a prescription. 

What is tee'up? 

M
e
n
u