Super Cruise
This feature must be activated on the vehicle in order for Super Cruise to work.
What is Adaptive Cruise Control?
These are the 4 steps to the New Owner Onboarding process.
Online Enrollment, Mobile App download/usage, My Rewards, & Blue Button Welcome Call
What are the steps to Preowned Onboarding to secure $50 incentive?
Online Enrollment, Blue Button Welcome Call, & Earnpower claim
How many GM Rewards points does the customer receive at the time of purchase?
MSRP based (calculation) - 1 point for every $5 MSRP or simply 2X the 1st 2 numbers of MSRP -
Example $50,000 vehicle /5 = 10,000 points or $100 Example $50,000 vehicle - 50 x 2 = $100
This app in Global Connect is where you can find product catalogs including MY25/MY26 Standard Equipment, Instructional Videos, & Technology Playbooks.
Dealer In-Vehicle Technology Library
This is the max speed that Super Cruise will operate.
What is 85 mph?
These are accepted methods of Mobile App Usage?
Lock/Unlock Doors, Honk Horn, & Start the Vehicle
This is the oldest model year in which OnStar is still compatible.
2016
What is required for dealer personnel to offer the GM Card to a customer?
Complete the required training. At that point, you are issued a QR code that is specific to you.
Do you need a Google Account for Google Built-In to operate to its fullest capacity?
Yes - You can still use Google Assistant and Google Maps without a Google Account, but you won’t be able to save favorites or get personalized results. Google Play requires a user to be signed in to download apps.
How long is the trial with a vehicle equipped with Super Cruise?
3 years of OnStar One w/ Super Cruise
What is the best practice to follow when you experience system outages?
Contact ODC (OnStar Dealer Center) to report the issue and obtain a Case # - schedule a follow up with the customer
Are plans such as OnStar One, Super Cruise, & Remote Access transferrable to the 2nd owner of the vehicle?
Yes
What is the incentive for a submitted GM card application? What is the incentive if the customer is approved and accepts T&C?
$25 + $75 = $100
This is the only Optional RPO (Regular Production Option) that DOES NOT transfer to the 2nd owner and actually stays with the customer.
Sirius XM - it is an account-based service and will stick with the customer's account when they trade their vehicle in
Benefits of showcasing Super Cruise on test drives.
Creates advocates, direct link to retention & customer satisfaction, creates a wow moment & builds customer confidence to adopt new technology.
What is included with OnStar Basics?
Standard for 8 years with vehicle purchase - includes Remote Commands, Built-In Voice Assist, Real Time Traffic and Nav & Automatic Crash Response
What is Trial Extension?
Customer putting a credit card on file to extend their free trial -
What are some things that a customer can redeem GM Rewards points on?
New Vehicle GM Purchase/Lease, GM Certified Service, GM Parts/Accessories, GMF Account Balances, OnStar Plans, CPO/Car Bravo vehicles
What is OnStar Vehicle Insights (OVI)?
Uses OnStar embedded hardware for FLEET managers to control inventory - Vehicle locate, Vehicle Diagnositcs, Driver habits, Geofencing, & Remote Commands
These 2 things are captured by the Driver Attention System to ensure the driver is paying attention.
Head Pose and Eye Gaze
What is Passive Decline?
Failure to online enroll and activate OnStar services within the first 15 days will result in vehicle deactivation, including Super Cruise. If a vehicle has been deactivated, customers can always press their blue button to activate their OnStar services.
What is the difference between the New vs Preowned customer onboarding experience?
NOTHING - Every Customer, Every Time (BONUS)
Active Status - BBWC may be required before Mobile App download/usage
Mobile App requirement to be paid incentive
What are the current offers available to the customer on New vehicle purchase/lease? What about Service?
–$500 off the purchase or lease of an eligible, new GM vehicle when you spend $1,000 on your new GM Rewards Mastercard (Valid through 1/2/2026)
–$250 off service when you spend $500 on your new GM Rewards Mastercard (Valid through 12/31/2025)
What year did OnStar start as the world's first in-vehicle telematics system?
1996