Policy
Regulatory & Compliance
Safety & Security
Operational
Random
200

True or False ... A minor may be the joint account holder for a 360 Savings Account? 

What is True. 

200

ADA is short for what? 

What is American with Disabilities Act. 

200

What is the Duress code? 

What is 7233. 

200

How often are FLOW reviews completed? 

What is once a month. 
200

Who is the Capital One Chief Executive Officer? 

Who is Richard Fairbank. 

400

Customers may open a maximum of ___ Checking Accounts and ___ Savings Accounts. 

What is 3 & 25.

400

Which rate is quoted to the second decimal point? 

What is APY (Annual Percentage Yield). 

400

What is Union Square Cafe's external safe zone?

What is 1 Post St. 

400

What are 3 descriptors we should avoid using about a person when filling out an incident report? 

What is race, gender, housing status. 

400

In what city and state are Capital One headquarters? 

What is McLean, Virginia. 

600

Where can you submit a Tier 1 Complaint?

What is E4A. 

600

Suspicious changes in wills, power of attorney, titles, or policies and uncharacteristic transactions are red flags of ... 

What is Financial Exploitation of Vulnerable Adults and Elderly, 

600

During a robbery, you must follow CANOE. What does CANOE stand for? 

What is Calm Alarm Note Observe Escape. 

600
Where in the cafe are the required HR signs posted? 

Where is in the Office above the printer. 

600

In what year was Capital One founded? 

What is 1994. 

800

When checking an ID you are required to follow the  PLEASE method. What does PLEASE stand for? 

What is Photo Lamination Expiration Age Signature Erasures. 

800

A customer is very upset and threatens to send a letter to a federal agency and Rich Fairbanks. Which type of complaint is this? 

What is a Tier 3 complaint. 

800

What does The U.S. Department of Homeland Security and Capital One recommend during an active shooter situation? 

What is Run Hide Fight. 

800

The items listed below are all a part of what signage? 

- Associate relations

- Ethics 

- E-Verify

What are Required HR Signage. 

800

What is Capital One's slogan? 

What is, What's in your wallet? 

1000

What are 3 main pieces of information that are required to open an account with Capital One?

What are US Physical Address, US Phone Number, & SSN/ITIN.

1000

When receiving a legal document, what information should the ambassador provide when sending the document. 4 bullet points. 

What is 

  • Full name (no initials) of Café Ambassador who received the document
  • Date received
  • Time received
  • How item was received
1000

How many times a day are we supposed to be checking the ATM's for skimmers? 

What is 3 times a day. 

1000

FDIC is the acronym for what?

What is Federal Deposit Insurance Corporation. 

1000

Most recently, in what place did Capital One land on the Top 100 Places to Work list? 

What is #10. 

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