IDs
How would you notate a non-NFCU VISA in Encore?
What is Visa 1234
When processing an NF or non‑NF cash advance, what type of identification is required for all amounts?
What is at least one Primary ID
In what situation would you attach the SSA-89 to the MORE App and when would you send it with daily work?
What is if the application goes pending & if the application is completed.
For a Navy Federal cash advance, can the credit card being used for the CA be utilized as the second form of ID?
What is no!
What color is the return title envelope?
What is green
Name 3 transactions that you can NOT use a temp ID for
What is a Non-NFCU cash advance, name change,
CIP for new membership and certain alerts
When processing transactions of $3000 or more in UAD what information would you include in the note and for how long?
What is a one year note including the type of ID, ID Issuer & ID #
If a member insists on being asked their codeword when visiting the branch, what must you do?
What is
Is there a grace period before interest accrues on a NF cash advance?
What is that there is no grace period for cash advances. Interest will begin to accrue the same day the cash advance posts to the account until the amount is paid in full.
When a member is signing their prom note when is there something additional for them to sign on it?
What is initialing next to the additional Gap protection
When is an ID required for a deposit only transaction?
For alerts that require 2 IDs for any and all Encore transactions, such as COMB
If an account is eligible for reopening and has a joint owner what are the steps?
What is joint accounts may only be reopened at the request of all owners. Accounts reopened must be properly notated on both of the member profiles.
If a members PII has been compromised, what form do you fill out and where do you send it for reporting?
What is the PII incident reporting form and email it to BOD Risk Office
For a non-Navy Federal cash advance over 3K what list would you review to find 2 acceptable forms of ID for the transaction?
What is two ID's from the "Primary Government ID w/Photograph" column or "Proof of Address" column AKA acceptable forms of ID for CIP list.
If a member needs their eProm printed or chooses to opt out of electronic signing after submitting their loan application, which system do we use?
What is PNAT
What kind of transaction requires both primary and secondary (CIP-proof of address) ID?
A new DC/CC with change of address alert requires 1 secondary proof of address
What is the number for the bomb threat instructions on enet?
What is 2072
What option is available to assist members in‑branch when they lack the required identification for debit card issuance?
What is completing the Backup ID verification process and ordering a replacement debit card to be mailed to the member’s address on record
Can a cash advance be done off of a NF gift card, what is the process?
What is no. The funds may be transferred to the members NFCU account by sending an MRC to prepaid card servicing.
What are the required disclosures for a signature loan?
What is the NFCU 633 Automatic Funds Transfer form, NFCU 905B Regular Loan Instruction Sheet and the NFCU 33 Loan Instructions to Member
Name 2 unlisted ID examples ( 1 primary & 1 secondary)
Global Entry ID, Tribal Card, Municipal ID Cards, Driver's Licenses for Mexico Border States, Voters Registration Card, utility bill within last 2 months, paystub within past 2 months, most things under "proof of address" CIP list
Name 4 separate account types that add an additional 250k of NCUA protection
What is
Individual accounts
Joint accounts
Association accounts
Business accounts
Custodial accounts
ESA accounts
Retirement accounts
Trust accounts
Per Owner/Grantor
Can a team member use a preferred language if they are proficient in it with a member? Are there limitations?
At a branch, for general account service only, if a branch team member is fluent in the members preferred language. Team members cannot use a preferred language for any lending products, only a trusted individual can translate in those scenarios.
If a NFCU cash advance is processed within OneView what must the note that is placed say?
What is
What are the required disclosures for a share pledge loan?
What is Loan Instructions to Members and Notice to Cosigner (IF co-applicant)