Wire Transfers
After processing a wire transfer, how long is the member level note that is left?
What is 3 years.
Whats the cash limit for open MSR desk?
What is $250
What is the maximum amount of cash we can withdrawal for a member without an ID?
What is $100
When processing an NF or non‑NF cash advance, what type of identification is required for all amounts?
What is at least one Primary ID +
What is number of our Important Disclosures?
What is the 606
What is the time frame in which an international wire is typically processed and what is the fee amount?
Bonus! What is the time frame for domestic wire transfers and what is the fee?
What is 5-7 business days & $25.
BONUS - What is 1-2 business days and $20.
Name 3 people that don't need to be signed in to greeter log?
What is
Why do we not ask members their codeword when they visit the branch?
What is it allows others to potentially hear the codeword, making it less secure.
What are three Primary Government ID's that can be used for CIP?
What is a
If an existing member has just opened another account what disclosures must we give them?
What is
Name five countries with which we are prohibited from processing any transactions.
What is Crimea, Donetsk, and Luhansk regions of Ukraine, Cuba, Democratic People's Republic of Korea (North Korea), Iran, Yemen, Libya, Russia, Sudan, Syria.
Which maintenance vendors who get signed in to service equipment don’t need to be supervised during their visit?
What is
If a members PII has been compromised, what form do you fill out and where do you send it for reporting?
What is the PII incident reporting form and email it to BOD Risk Office
How do you record an unlisted Government ID in Encore?
What is select other or other Govt ID with photo, enter the identification type and number in the "ID Number" field. (EX. VA 215498596)
What disclosures should we be giving new members with a checking account?
What is
When processing an international wire, at what USD amount are additional steps required if the member requests conversion to a foreign currency?
What is $1 million USD.
What is a non encore transaction that requires 2nd ID if over $3000?
What is
Wire transfers
any OneView transfer over 3k
What option is available to assist members in‑branch when they lack the required identification for debit card issuance?
What is completing the Backup ID verification process and ordering a replacement debit card to be mailed to the member’s address on record
How would you record Vehicle registration as secondary ID?
What is the last four digits of the vehicle registration (e.g., 5678).
What are the disclosures we provide for the opening of a new minor membership with or without a checking product?
What is
The Current Rate Sheet must be provided only if a member asks about deposit rates.
When processing a high‑dollar domestic wire, what is the dollar threshold at which four additional questions must be asked and documented before completing the transaction?
What is $750,000.
Name 5 critical scenarios
What is bomb threat, escalated abusive member, active assailant, fire/gas leak, robbery, war/terrorist attack,
If a member insists on being asked their codeword when visiting the branch, what must you do?
What is
When processing transactions of $3000 or more in UAD what information would you include in the note and for how long?
What is a one year note including the type of ID, ID Issuer & ID #
What disclosures should we be giving prospective members?
What is
If requested, team members should provide a prospective member with the following: