PTO
Swaps
Programs
eWFM Containers
Benefits
100

What is PTO an acronym for?

Personal Time Off

100

What is the maximum number of hours a specialist can work in a day?

16

100
This program is used to receive OPS emails and forms.

Outlook

100

AL

Scheduled PPT

100

This benefit can only be used to cover an entire shift.

Holidays

200

What is the name of the form a specialist fills out when they have been awarded PTO?

Fewer Form

200

How many double shifts can a specialist work in a seven day period?

2

200

This programs alarms when there is an issue with a specialist's Avaya.

RTA (Real-Time Adherence)

200

SL

Unscheduled PPT

200

This benefit can be used to cover a whole shift or a half shift.

Vacation Increment

300

Which benefit can specialists use to pay protect themselves if awarded PTO?

Comp Earned

300

Once an employee enters into a one-way swap they cannot do what?

Swap again to work or be off.

300

This program alarms when there is an issue with the Omnipro status of a specialist.

New RTA (RTA Power BI)

300

UT

Unscheduled Time Off

300

This is the only benefit that can be used to Flex (unscheduled PPT).

PPT

400

0.7hrs is equivalent to how many minutes?

42 Minutes

400
What are the limitations of a partial swap?

Limited to one-hour increments at the beginning or end of shift not to exceed more than half of their shift. No additional swapping.

400

I can use this program to approve time off requests and make individual schedule adjustments.

MPS Schedule Maintenance

400

TD

Tardy

400

A specialist who has worked for Delta for 3 years has earned how many hours of vacation?

80

500

If a specialist who works an 8.5hr shift takes PTO 7.3hrs into their shift, how many hours are they docked?

1.2hrs or 1 hour and 12 minutes.

500

How many days after a specialists begins ACE may they begin swapping?

70

500

I can use this program to view real time metrics, historical metrics, and login/logout reports.

Amazon Connect

500

DK

Dock

500
What 2 holidays can be used outside of the year that they are earned?

New Years Day (can be used in December) - Christmas Day (can be used in January).

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