Things we probably didn't know before
What is an anti-drip insert and how do we clean it?
The white cap at the end of the thick syrup pump, soak in hot water
What are the two categories of Brand Standard defaults?
Critical and non-critical
How many boxes of coffee pods are you required to keep?
What are the three levels of marketing in Biggby Coffee?
National, Regional, and Local
What does Jamie call the police?
~ the po po ~
6 months
What are the four company values?
MAKE FRIENDS, HAVE FUN, B YOURSELF, SHARE GREAT COFFEE
What kind of stock of Biggby Cards are required and where?
A variety of Biggby Cards (different designs) and gift card holders are required to be on display at the POP, enough to make the display full and attractive
What is Broad Based Marketing? Give 3 examples.
Marketing without a face-to-face interaction. Billboards, EDDMs, Feather Flags, sponsorship with a broad based marketing tactic (e.g. the banners)
"I don't think of myself as my name"
Finian
What is an example of an unapproved smallware?
Milk frother, strainer for boba, kitty litter scoop (I saw this on bar rescue lol)
What is the Higher Purpose?
Where should tip jars not be placed?
At the milksteam counter
What Selling Season is split into two parts?
Selling Season 2 (March 1-March 31st, April 1st- May 31st)
How many cupcakes total were stolen at BNS
26
What is our regional marketing team called?
The West Michigan Co-op
What year did Biggby Coffee become a franchise?
1999
Can we hang up handwritten signs?
No!!! It has to be in the Biggby Font :) ( cera )
What is the website called that we get photos for marketing, templates for coupons, logos, etc. ?
The Brand Portal
What is the name of Emily's newest cat
Guillermo (mr. mo)
What are the standard hours of operation?
M-Sat 6AM-9PM, Sun 7AM-9PM
55
How should display shelves look?
Fully stocked and attractive, free of dust and debris
What is the maximum time frame that a coupon can be valid for? Why?
12 months, to evaluate the effectiveness of the coupon and to protect you against ABUSE