Customer/Order Creation
What factor determines the cost of shipping for an international sales order?
Merchandise total
** Double Jeopardy** 200 points
An address with a checked primary box indicates which kind of address?
Where can catalog subscriptions be shipped to?
US and US Territories.
***Double Jeopardy***
In AX which feature displays that you completed a catalog request?
What is the status of the order?
Open Order.
Name the option in AX that allows a sales order to be sent to SCALE within 5 minutes of the sales order being placed?
Expedite
What is the recommended amount of time a sales order can be placed on hold for CSR verify?
3 business days
When will the order be delivered for an embroidery order placed Friday at 6:30 pm est with Next day shipping if the upcoming Monday is a holiday?
Wednesday.
What two pieces of important information are located on the back of a customer's catalog?
Source code & Customer number
**Double Jeopardy Question** 200 points
What factor determines if taxes will be applied to a sales order?
Name the website that agents can reference to view old Uniform Advantage and Chef Uniforms catalogs?
How many PDE fields in total are available in AX?
5 in total
***Double***
What information is displayed in the attributes?
How do you cancel a line item with a line status of invoiced?
You can not.
***Double Jeopardy*** 400 points
Which items on a partially released sales order can be modified?
What two factors determine which of the 3 shipping services offer by R-Best way ground determines which shipping service will be selected for the sales order.
Price/time: Cheaps but fastest shipping service.
***Double Jeopardy*** 600 point
What is the shipping method code for an I-Parcel order?
What is the cut-off time frame for a customer to request a catalog and receive the next upcoming catalog?
A month before the in-home date of the catalog.
Name the Uniform Advantage scrub collection that can be commercially laundered?
Strictly Scrubs
If you have a question about a custom logo which internal department outside of UAN could you contact for assistance?
Special Services
***Double Jeopardy***
Name 3 file types that a custom logo can be provided in?
What is the processing, embroidery, and delivery timeframe for a new custom logo order based on today's daily ops?
Processing Time: 1 Business Day
New Custom Logo Set-Up: 7-10 Business Days
Delivery Time: 3-7 Business Days
****Double Jeopardy***
Provide the hold code for sales orders that have a custom logo embroidery service?
Which two US states do we not offer express shipping?
Hawaii and Alaska
If a catalog subscription is created for the incorrect address how do you cancel the request?
Submit a Workfront ticket.
What is the item number and color of a scrub pants that is available in size 8x?
35 navy
In a line of embroidery, what is the size of a standard capital letter?
1/2 inch
**Double Jeopardy**
In a line of embroidery, what is the size of a standard lower case letter?
What does it mean when a sales order is in not processed status and is highlighted red?
The sales order is on HOLD.
How can a customer in a country that we do not ship to receive a sales order from UA or Chef? Hint: Russia
Shipping it to another country (nearby) that we do ship to and retrieve the order from that country.
If a customer calls and states that they would like to remove from our catalog subscription but you not able to locate them in AX. So you submit a Workfront ticket which department should the Workfront ticket be sent to?
Marketing.
List ALL 5 leg shapes?
tapered, boot cut, flared, skinny, straight.
If a customer requests to embroidered items that they are not sure would fit them what type of sales order would you recommend they place?
Try on order.
If the customer sales order is in Partially Released status and the sales order contains an embroidery item that is on backorder can you modify the item to add additional embroidery? Why?
Yes, as the item is in backorder will not have a lock as hasn't been sent to scale and modification is possible. yes, as the item is in backorder will not have a lock as hasn't been sent to scale and modification is possible.