Orders
What process do we use when working open orders?
What is the the 2-2-5 process
How long is the PPQ good for?
What is 90 days
For labs do you enter the received date or collect date?
What is the collected date
What is the code to log into the phone queue?
What is 8267
Who is the director?
Who is Nakia
What do you do if patient declines order?
What is task office, send letter and cancel order
What three things do you reconcile?
What is Indication, Medications & Allergies
If there is a duplicate fax what do you do?
What is delete
How long are you to wait for a scheduler?
what is 3 mins
Who are the region supervisors?
Who is Maria, Shcrreisha, Cheyenne, Brandi and Jessica
When obtaining medical records and no response from office, what do you do?
What is call the patient to assist.
Patient has HMO plan what do you do?
When uploading a referral office consultation and we attach the referral order what is next step?
What is snomed
What are three things we need if patient is ready to schedule a procedure
What is Insurance, medication list & 15-20 mins
Who are the leads?
Who is Laura, Robin, Ann, Wendy, Kay, Selina, Crystal
What do you do if the doctor terminates the patient?
Cancel the orders
What is Z85.038?
What is personal history of colon cancer
What do you do if a report is already signed by our physician?
What is just file
What is a supervisor
Who is the CEO of GIA?
Who is Dr. Weber
We referred patient to a Dr and they decline patient due to insurance, what do you do?
What is task the office
Who do you task when you are working a transfer of care?
What do you do if there is no chart for the patient?
What is flip back to office
You are on the line with the patient and chart is pulled up, the line disconnects what do you do?
What is call patient back
Who is maintenance?
Who is Tracy & Lee