KPI
AE
PRIVACY
REIMBURSEMENT
ORENCIA DRUG
100
Enrollment created to first enrollment call

What is 1 business day

100

My dog is sick and I had to bring them to the vet yesterday.

What is not reportable?

100
Patient's name and date of birth 

What is private information?

100

45 business days or 2 hour call wait

What is Canada Life?

100

Generic name

Abatacept 

200

Days needed to send special authorization to physician after payer call completed.

What is 1 business day?

200

Since starting Orencia my hair growth has been amazing! 

What is reportable? 

200

ORP provided to the wrong pharmacy 

What is not a privacy incident?

200

I refresh it twice a day

What is KPI Dashboard?

200

+/- 7 days

What is treatment window?

300

Coverage status for initial outcome to coverage status updated.

What is 5 business days?

300

Caseworker reviewed email on September 6, 2024 10:45am

From: Mickey Mouse
Sent: Thursday, September 5, 2024 10:59 PM
To: Team ORP
Subject: I fell


What is awareness date of September 5th?

300

Med clarification sent to correct physician but not at the correct location. 

What is privacy incident? 

300

Parents/Spouses first birth month

What is coordination of benefits? 

300

750mg

What is 60kg-100kg?


400

Physician provides completed special authorization with enrollment form.

What is Source of SA Form?

400

Please resume one week after antibiotics. 

What is reportable?

400

Call to confirm that document has been destroyed.

What is first step of privacy incident? 

400
My employer changed insurance companies

What is Status: Short Term Bridging - Coverage Lapse?

400

Headache, upper respiratory
tract infection, nasopharyngitis, and nausea.

What is the most common side effect?

500

Doctor completes the special authorization on portal. 

What is Submitted By HCP tick box?

500

Complaint is any written, electronic or oral communication that alleges deficiencies related to the identity, quality, safety, effectiveness, durability, reliability or performance of a drug product.

What is PQC?

500

Sent email to patients wife that previously emailed us.

What is consent on file?

500

1-800-361-6212

What is SunLife?

500

16 weeks

What is effectiveness of Orencia? 

M
e
n
u