Who am I?
Someone who feels a sense of oneness with the organization completed this process.
What is "identification?"
A tool designed to facilitate social acceptance
What is "the self?"
These link people together
What are "attachments?"
WIthout these, the self cannot exist
What are "other people or the social world?"
Internalized organizational commitment leads to these, which are essential for organizations to do well.
What are "organizational citizenship behaviors (OCBs) or prosocial behaviors?"
Psychological attachment to the organization
What is "organizational commitment?"
These tell people how they should act towards others.
What are "roles?"
Stories, social proof, and positive reinforcement can all help employees engage in this process.
Rewards lead to this.
What is "compliance?"
This type of identity might include things like religion, social groups, sports teams, and professions.
What is "self-selected?"
This process leads to the strongest organizational commitment and occurs when people share values with their organization
What is "internalization?"
Identities given to people by society, because they belong to specific categories.
What are "society assigned identities?"
The person who most exemplifies the identity of a certain group, the ideal
What is "prototype?"
People get this from belonging to certain groups and it can increase when the group is high-status.
What is "utility or social utility?"
The image of an organization held by those not in the organization
What is "external image?"