Aggie Traditions
This group of five students is responsible for keeping the student section loud during football games.
What are Yell Leaders?
What is the 15/5 rule?
15 feet/steps away - smile and make eye contact.
5 feet/steps away - maintain eye contact, verbally greet the guest and use the appropriate time of day greeting.
How many towels go in the bathroom for King and Queen rooms
Wash Cloth, Hand Towels, Bath Towels, Bath Mat
Wash Cloths, Bath Towel
Three (3) per King room
Four (4) per Double/Queen room
Bath Mat one per room
Hand Towel Three per King & Queen
Most popular english series produced by Netflix in 2022?
Stranger Things s4
Months or Seasons with the highest demand
Peak
This large-scale pep rally is held the night before an Aggie football game.
What is Midnight Yell?
What does LEARN stand for?
Listen, Empathize, Apologize, React/Resolve and Notify.
What amenities go in the Bathroom?
Which film was the highest-grossing film of the year?
($1.1B box office) Avatar: Way of Water
Extra items or services that add comfort to a traveler's stay
Amenities
This annual ceremony honors Aggies who have passed away during the previous year.
What is Muster?
What is MOP? and what does it do?
Mobile Operating Platform (MOP) is a housekeeping management system used in conjunction with your PM system to manage daily housekeeping, maintenance and preventive tasks.
What is the Brand Standard for Colladeral
Item
Minimum Acceptable Standard
Linen Re-Use Card/Conservation Card
A minimum of one (1) Linen Re-Use or Conservation program card or door hanger
Do Not Disturb Sign
One (1) “Do Not Disturb” (door hanger or key card slot insert) sign
Pad & Pen
To be placed next to the telephone:
Wi-Fi Card (OPTIONAL)
Wi-Fi Instruction Card explaining the free Wi-Fi along with a 24-hour help number.
Housekeeping Card (OPTIONAL)
One (1) approved housekeeping card in a prominent location in the guestroom.
TV Channel Card (OPTIONAL)
One (1) logoed channel ID plate/card (may be metal, plastic or professionally printed card) located in clear view of the television set or next to remote control, unless the guide is on-screen.
Forgot Something Tent Card (OPTIONAL)
One (1) Forgot Something Tent Card
100% Non-Smoking Sign
(OPTIONAL - Only at 100% non-smoking hotels)
One (1) 100% Non-Smoking Sign placed on nightstand or a location that is visible as the guest walks in the door.
Tools and Resources
Rihanna made her long awaited debut in which film soundtrack?
Black Panther: Wakanda Forever
What is the national symbol of Hospitality?
The Pineapple
This phrase refers to an underclassman's use of a phrase or privilege reserved for upperclassmen.
What is a Pull Out?
What is the Wyndham Brand Service Culture?
Count on Me
Count on Me is Wyndham Hotels & Resorts’ service culture in which each team member strives to be RESPONSIVE, be RESPECTFUL, and DELIVER great experiences to our customers, guests, partners and communities as well as to each other.
What are the check-in Guide lines
In the 2022 Winter Olympics, which country won the most medals?
Norway, (16G, 8S, 13B)
Hospitality workers must use problem-solving and _________ skills to meet guest needs
Communication
Daily Double!!! In order to amplify their voices, students will assume this pose during a yell at football games.
What is Hump It?
What is the REWARDS CYCLE?
The Rewards Circle program provides meaningful incentives directly to those who are enrolling new members – your front desk staff – all at no additional cost to your hotel.
What should never be announced during the check-in process?
Guest Room numbers must never be announced
Rap artist that has made the most money
Kanye West
What is considered to be the first hospitality offering ... What was served?
Beer