4 Letter Words
What's in MSC
Baby it's cold outside
It's an Emergency!
Another Bill?
100

This is an inhouse escalation ticket.

What is an INMC?

100

This is used to verify a Nonauthenticated account.

What is NAPS?

100

This is issued to customers to take to new utility companies to show their payments for the past 13 months.

What is a LOCR?

100

That wire's on fire!

WRBN

100

This is where we transfer callers who need to make a payment on their account.

What is Speed Pay?


200

Created when we need to cut trees affecting the Primary Lines.

What is TRIM?

200

This is where we would notate the account.

What is New Sap Contact?
200

This is issued when the BP needs information concerning their service dates.

What is the CONF?

200

This is issued when the customer states that their lights keep getting brighter then dimming really low.

VOLT

200

This is the jurisdictional code used by customers to make payments in their area.

What is the QPC code?

300

This is created when tampering is suspected at a location.

What is TAMS?

300

This is where you go if the caller is needing to start service and they have never had an account with Entergy before.   


What is NEW MOVE IN?

300

This is sent to customers who have had a legal name change.

What is an NCHG?

300

This ticket is issued when a disconnect is required for a repair after an emergency situation.

TDEM

300

This is issued by the billing resolution desk to correct a billing error.

What is an INBA?

400

This work order is to make sure the account is billed on the correct rate.

What is MTVR?


400

This is where you would see how many broken payment arrangements the BP has had in the last 13 months.

What is credit history?

400

This is issued when account information is to old to be viewed in MSC, but the caller wants information about a write off.

What is a PRTS?

400

This is issued when a BP states that part of their home has power.

What is PART?

400

This tells the customer how much they need to pay to have services restored after a CFNP.

What is a Disconnect or Reconnect Quote?

500

Redirection of Security Light

What is DSLR?

500

This is where you will look to see if there are any holds need to be released on the account.
This could be permits received, or verification pending.

What is Premise Notes?

500

This is issued in AR if the account has to be held for Permits, Outstanding balances or Verification

What is ROSL?

500

This is issued when a hazardous situation needs to be reported to DOC.

What is an INIC?

500

This is issued when a BP want to apply a payment to their accumulated Difference.

What is an INPO?

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