P's & B's
Being genuinely warm and welcoming and tending to the comfort and well-being of Our people.
HOSPITALITY
Visual, Auditory, Kinesthetic
The Three Learning Styles
Everyone focused on one thing
A Common Purpose
Respond to each person at their own learning pace, giving them as much support as necessary
Set Realistic Expectations
place where classroom modules are located
BBI University
The restaurant reflects "The Outback Attitude" and the standards, pride, and enthusiasm of the Managing Partner and leadership team.
SPIRIT
Step two of the Four step process
Show
Emotionally connected, bold, fun, unforgettable
Memorable
Make sure you "Walk" the "Talk"
Lead by Example
These have the Topics for discussion before, during, and after the shift as well as the Menu for their Training Meal
On-the-floor Shift Cards
Ensuring you have great people to work with, and setting you up for success by providing the training, knowledge, skills, and tools you need to do your job to Outback's high standards.
PREPARATION
Step one of the Four step Process
Tell
Bringing the best of who I am to deliver tailored service
Server Commitment
Start each shift by discussing what will be worked on that day and set some goals.
Give Clear Direction
This shift is Led solely by the Certified Trainer
Floor Shift 1
Taking pride in yourself and Outback by knowing your job, meeting our standards, and being a valued contributor
"The Outback Attitude"
Correct errors, Outbacker Builds Skill
Review
Smiling and having genuine conversations with each guest
Host Commitment
Be enthusiastic about each day and treat people the way that you would want to be treated
Attitude
This is where all paper tests can be found and printed from
OBS Training Center
A world-class reputation is built one Customer at a time. Our Outbackers personalize the experience to please each customer and make every occasion truly special. All Outbackers are enthusiastically focused on delivering an amazing Customer experience all the time.
NO RULES, JUST RIGHT
Repeat this step if Outbacker does not demonstrate an understanding
Step 3: Do
Being _________ to prepare Outback food at it's best!
Passionate
Tough on Results but kind with people
Be Sincere
EEO Training - Hourly and Discrimination, Safe Food, Responsible Beverage Service (Hourly), Hazard Communication are all examples of this
BBI U Compliance Courses