Pricing
Call Flow
Systems
Compatible Devices
Random
100

How much is choice first year pricing?

29.99 plus tax

100

What is the definition of a open ended probing question?

A question that cannot be answered with a yes or a no

100

Where do you find pricing sheets?

CSNOW

100

Are Rokus compatible?

yes

100

DVR charge for 1 box?

4.99

200

How much is a cable box per month?

8.99

200

When do you use your courtesy close?

End of every call

200

Where do you find your rebuttal book?

CSNOW

200

Are firesticks compatible?

no

200

Self install charge?

9.99

300

What are they charged monthly for an apple tv? How many months?

8.99 for 20 months

300

What does the acronym ARM stand for?

Acknowledge, respond, move on

300

Where do you find the customers account number?

Ringcentral

300

Are playstations compatible?

no

300

What is on demand?

A library of 5,000 shows and movies that update every 24 hours

400

What is the one time payment for an apple tv if they want to pay it in full?

180

400

What is the 5 step process to call flow?

OPEN
PROBE
PITCH
CLOSE
REBUTTAL

400

Where do process your sales?

Buyflow

400

Are xbox's compatible?

yes

400

What does a customer get back with 30 day money back guarantee?

Refund of services charged

500

How much is the choice broadcast fee?

12.95

500

What are the 4 parts of a rebuttal?

transition phrase, acknowledge the issue, fact and benefit, and continue where you left off

500

Where do you process your sales?

Buyflow

500

Are Samsung TVS compatible?

yes

500

If a customer wants to return a apple tv what 2 things need to happen?

Completely sealed and less than 14 days.

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