I swear I was listening
What are the first names of your CFA presenters today?
Who is- Amanda, Tracy, Kyle, Joshua
If you have poor soft skills these people may not want to use your business or service
What are- Customers
This soft skill is hard to display when you're in a hurry, or if you have to repeat or do something that you've already stated or done
What is- Patience
You had a disagreement with your best friend and now you're feeling upset. This technique involves talking it out calmly, expressing your feelings, and finding a solution together.
Emotional Intelligence
You're managing multiple projects, and your boss wants them all done by a specific deadline. This soft skill helps you make sure everything gets finished on time.
Time Management
This is the first name of the owner of Chick-fil-A
Who is- Truett
Your soft skills might determine how much these people charge you for their service, or if they will provide service to your company at all
What are- Vendors
This soft skill includes how to state your thoughts and ideas clearly
What is- Communication
Your group members aren't pulling their weight on a school project. This method involves communicating your concerns and finding ways to work together effectively.
Conflict Resolution
You're in HR, and someone confides confidential information in you. Later, you share that information with another colleague. What soft skill have you compromised?
Trust
Chick-fil-A wants to be known as the most _______ company in the world
What is- Caring
These are the people at your job that your soft skills will impact most
What are- Co-workers
This soft skill involves sharing ideas,taking on different roles or responsibilities,and being willing to support others on the team
What is- Teamwork
Someone loses their pet or grandparent. You comfort them and help them through the grieving process.
Empathy
You're working on a project with your team, but no one's taking charge, and progress is stalled. So, you step up, assign tasks according to everyone's strengths, and get things moving. What soft skill are you demonstrating?
Leadership
Computer skills, mechanical skills, and literacy skills are examples of this
What are- Hard Skills
As a supervisor or leader, your soft skills will impact how these people feel every day, and potentially, how well they're able to do their jobs
What are- Your employees
This soft skill invovles three steps: evaluating a situation, identifying an opportunity for improvement, and creating a solution.
What is- Problem-solving
You meet someone for the first time and you find a common like that you can relate to with them to build relationship.
Interpersonal Skills
You believe you deserved a promotion that your teammate got instead. Frustrated and prideful, you complain to your supervisor, listing all the reasons you deserved it more. What soft skill are you missing?
Humility
The is the foundation that soft skills flow from
What is- Character
What is the secret sauce of Chick-fil-A (and no, not the dipping sauce)?
What is- It's Culture
This soft skill involves finding common ground, being persuasive, and finding win-win solutions
What is- Negotiation
You're feeling pressure to perform well in your upcoming game. This technique involves visualizing success and focusing on the aspects of the game that you can control.
Stress Management
You work at a restaurant, and a tired mom comes in with her energetic toddler and crying infant. You offer assistance by providing a highchair and helping her order and serve her meal. What soft skill are you employing?
Service