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It is 10:30 p.m. The Officer of the Day calls to activate an Emergency Event. What is your next step?
Conference call to Secuity
If Smart Web paging and Amcom paging are down, we have an Emergent Direct paging line that bypasses Amcom and goes directly to our paging system
False
Dawn from RDX is still holding after 25 minutes with no response from on call service. Who should you page
CARDIOLOGY, pager 3149
Kelly from Hospice calls at 6pm and asks you to page Palliative Care on call, who do you page?
PALLIATIVE CARE, HOSPICE PROVIDER, HOSPICE ONLY, 2130-2300 PAGE 6666, 2300-0730 PAGE 444
Staff dialing our “live answer first” dept lines, from an internal GHS phone, receive automation with several options to choose. External callers are routed to Telecom.
True
Who has the authority to authorize activation of an Emergency ENR Event?
HOM
What do you do if a caller wants to send a patient to Gundersen by Air for a Priority One?
Conference to Gundersen Air and log on emergency activation spreadsheet
Dr Eppley calls to change the Pediatrics, md allergy on call schedule. You should make this change in Smart Console.
False
When paging Palliative Care on call for Hospice, you should page directly to the caller's cell number
True
Telephone Nurse Advisors can schedule appointments for which departments?
Cross clinic primary care urgent needs appointments
The Sheriff’s Department calls in at 5:30 p.m. to notify us of a passenger train derailing in the immediate area, what do you do next?
Page the HOM and conference them with the caller.
How do you handle a request from Sparta Mayo for an Inpatient Behavioral Health bed?
Transfer caller to Medlink
Mike from RDX calls at 8pm with an alert for an adult patient of Dr Kurt Swanson of Decorah. Dr Swanson does not have a pager so is unavailable for page. (Decorah is out of pager range so no pagers.) Who should you contact?
Page Family Medicine, MD, Reg-Decorah, document in page template
What do you do each time a caller is connected to a Staff’s confidential cell or home phone?
Conference & announce the caller so they have the option not to take the call. Create a page template to document if future reference is needed.
GHS employee asks for a non-published employee’s office extension, what should you do?
Give it to them-- they have access to see it in the Employee Directory anyway.
Cath Lab asks you to page on call Anesthesiologist stat to go to the Cath Lab. What do you enter in the text page? (1 point)
Go to Cath Lab stat (Enter what you are asked to enter
You are connecting a patient and an interpreter to a dept scheduler, and you end up in the queue, what should you do?
Pull back the call and send an Epic Inbox Message to the scheduler pool for a callback.
If a pharmacist calls after hours with a patient waiting, we should follow the protocol below:
All pharmacies go into the queue. If Urgent; enter “Call ASAP – patient waiting in the pharmacy” in the encounter.
Mae from Labor and Delivery calls to update her personal contact information.
Let her know she can update that herself in workday
What is the proper format when paging Dr. Mason Fisher for Jennifer Buck, who will hold and you are at station 16, 51271.
60877551271 Jennifer Buck PA
Our Dr. Fischer would like to speak with Dr. Night at the Wabasha clinic. Your response?
Conference Dr. Fischer to Wabasha clinic and get Dr Night for him
What is a CAP code pager group?
A CAP code group is a CAP code that is manually added to each pager in the group, by Clinical Engineering or TSC. (Each code team member will have multiple CAP codes in their pager, but Smart Center pager admin can only program in one CAP code.)
Sally from Pediatric Specialty calls and asks you to give her the schedulers phone number. What do you give her?
52599 – live answer first number
If a patient calls after hours for non-covid 19 test results, other than INR results, we should:
Offer the provider’s Medical Question line voicemail.
A patient wants to identify their primary care provider and wants to know the reason for an upcoming appointment at 10pm
Connect to Patient Registration to leave a voicemail if non urgent, or TNA if time sensitive.