Leadership
The GROW model for coaching follows these four steps.
What are "Goal, Reality, Options, and Will or Way Forward"
Many practitioners of LEAN would say that this is the WORST of the 8 wastes.
What is "over production"
If you have a small or simple project to manage, then this approach may be better than a full, formal project approach.
What is "8D"
Good candidate customers for Value Co-Creation must have high Openness and also a high level of this.
What is "perception of capability beyond material supply"
Customers usually have 2 big questions which must be answered before a project is approved. The first is "does the project generate enough value to pay for the investment" and the second is this
"Is the project big enough to both with"
Each of the 9 conversations is focussed on one Customer Question, and for a business review it is this.
What is the "status quo"
The best coaching environment is one that is regenerative, which is characterized by high Trust, Openness, and this.
What is "accountability"
If our adhesive sets faster than the competitor, we may be able to reduce or eliminate this waste.
What is "waiting"
A project's core team should have at least one SME, which stands for this.
What is "subject matter expert"
Although not necessarily equal, Value Co-Creation must have shared vision, values, risk, resources, and this.
What is "shared reward"
If you want to understand your customer's decision-making process, there are two big questions which must be answered. The first is "what financial tool" your customer uses" and the second is this.
"What are their acceptance thresholds"
Each of the 9 conversations is focussed on one Customer Question, and for a price increase it is this.
What is "why pay more and stay with Henkel"
The worst coaching environment is one that is degenerative, which is characterized by high formality, distractions, and this.
What is "risk"
If our adhesive bonds better than the competitor, we may be able to reduce or elminate this waste.
What is "defects"
Anybody who is affected by a project or its result is considered as one of these.
What are "stakeholders"
Figuring out what you could possibly do with a customer is known as this.
What is "Ideation"
The big four metrics for analyzing how well a company is doing are liquidity, growth, return on assets, and this.
What is "free cash flow" or "how much makes it back to investors"
Realizing that customer remember about 70% of what you say first is an example of the principle of this.
What is "primacy"
Thinking "hats" is a technique conceived by Quinn De Bono. The black hat is the pessimist, the yellow hat is the optimist, and the green hat is this.
What is "creative"
If you need to show a trend of data over time, then this visualization would be most helpful.
What is a "control chart"
This member of the project steering committee champions the project and helps the project leader overcome obstacles.
What is the "Sponsor"
Once you have a good idea, avoiding knee-jerk reactions while determining if an idea can be done is checking for this.
What is "viability"
Payback time is easy to calculate and understand but it does not consider this important factor.
What is the "time value of money"
Realizing that customers remember almost 100% of the last thing you say is as example of the principle of this.
What is "recency"
To avoid creating bias and to make sure everyone's voice is heard in a meeting, as a leader, you should make it a point to do this.
What is "be the last to speak"
If you want to show how strong correlation is between an input and an output, then this visualization is very useful.
What is a "scatter plot"
The letters R,A, and G in RAG status stand for this…
What is "Red, Amber, Green"
Separate from viability (can it be done), the next step is to see if both parties can make enough profit from it… known as determining this.
What is "feasibility"
If your project is one of several large options (of which they can do only one), and the customer wants to consider taxes and depreciation into their decision, they may want to use this.
What is AAR "average accounting return"
Two of the 9 conversations start with "FIT" first. These are the "Why Expand with Henkel" and this.
What is "why part ways with Henkel"